(+ 48) 22 122 19 92    info@comtrust.pl

Mobile Recording

Comtrust in co-operation with Benemen provides FSA* compliant call recording services. The Benemen call recording solution can record all calls regardless from which device or to what number calls were made. Mobile call recording does not require any application to be run on the mobile devices, and as such, if authorized cannot be bypassed, leading to a fully FSA compliant call recording solution for the Financial Industry. Call recording is done based on settings in the network on a  per user level, and can be configured to record incoming, outgoing or all calls. In addition call recording can also be activated ad hoc using DTMF codes.

Opinions after implementation

Successful Implementations - 100%
Projects completed in 90 days- 80%
Increase in First Contact Resolution - 63%

Mobile Recording

Comtrust in co-operation with Benemen provides FSA* compliant call recording services. The Comtrust call recording solution can record and store all calls regardless from which device or to what number calls were made. Mobile call recording does not require any application to be run on the mobile devices.

Mobile call recording

  • Call recording is done based on settings in the network on a  per user level, and can be configured to record incoming, outgoing or all calls.
  • Because call recording settings are made in the network, Comtrust enables call recording regardless the device the user is using for the particular calls.
  • In addition call recording can also be activated ad hoc using DTMF codes.

Cloud for all type calls

With Comtrust’s communication platform, the intelligence and the services are in the cloud. Available for all devices, all users and all calls – business numbers, geographical numbers and international numbers.

Call listening

Recorded calls can be listened by the users at any time. The monthly fee includes 250 hours of speech. If the amount is exceeded, another monthly fee will be charged. The default archiving period is one year. A longer archiving period is available upon extra charge.

Related Products

Do you want to know the detailed offer ? Welcome to contact!

ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92
info@comtrust.pl
MENU
Menu