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SAP Hybris Cloud for Customer

SAP Cloud for Customer is the 3rd generation of CRM systems which delivers on the promise of 1-1 customer engagement across all channels of customer interaction, serving the needs of the individual at the time of need and across all sales and commerce channels (omni-channel communication). It allows users to engage customers through any communication channel – at a sales outlet, on-line and through mobile devices.

Why old generation solution don’t work now? Aligning your organization around your customer is now more important than ever. Your marketing, sales and customer service teams are the front line to your customer. You can harness the power of the end-to-end enterprise, along with deep customer insight and personalized engagement to stand out from the competition and deliver a relevant experience at every step of your customer’s journey. Equip your teams with SAP Cloud for Customer to win with today’s empowered customers.

Opinions after implementation

Successful Implementations - 100%
Projects completed in 90 days- 80%
Increase in First Contact Resolution - 63%

SAP Cloud for Customer Feature Matrix

SAP Cloud for Sales
SAP Cloud for Service
SAP Cloud for Social Engagement

Main Advantages

  • Short-time customization to the current company needs
  • Seamlessly integration with the more traditional systems (e.g. SAP ERP, SAP CRM, SAP Contact Center) or with solutions of other suppliers (on-premise/cloud)
  • Mobility – SAP Cloud for Customers is supplied with a full range of mobile functionalities, online and offline. Mobility allows work fast and have access to actual customer data.
  • Collaboration and social – SAP Cloud for Customer is more than CRM. Is also allows collaboration – actual knowledge is increased and spread between employees wherever they are.
  • 360/ holistic view – achieved not only by advanced functionality but also by collaboration
  • Beautiful interface – easy to lean, easy to make notes, shorten administrative time, staff happy to work on their favourite device (PC, Ipad, smartphone)

Related Products

Do you want to know the detailed offer ? Welcome to contact!

ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92
info@comtrust.pl
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