(+ 48) 22 122 19 92    info@comtrust.pl

WFM

OneWorkForce offers contact centers a complete, web-based, workforce management (WFM) suite with stunning user interfaces.

Managing the allocation of agents is critical to ensure that contact center performance is optimized. The suite is divided into several modules that together encompass all WFM requirements from historical data analysis and forecasting, to staffing and schedule generation, as well as real-time monitoring and reporting.

OneWorkForce provides an experimental area in which multiple hypothetical “what-if” scenarios can be tested and their impacts immediately analyzed.

Opinions after implementation

Successful Implementations - 100%
Projects completed in 90 days- 80%
Increase in First Contact Resolution - 63%

OneWorkForce has been already integrated with the leading contact center systems in the world: Collab’s OneContact, Nortel Symposium, Cisco IPCC, Avaya, etc. It can easily integrate with any other solutions.

WFM OneWorkforce is recommend to contact centers employing more than 50 agents for shifts. The system works in any size organization, but large contact centers have the largest benefits of WFM implementation.

WFM

WFM OneWorkForce consists of five modules:

  • OneForecast
  • OnePlan
  • OneMonitor
  • OnePortal
  • OneBackOffice
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Do you want to know the detailed offer ? Welcome to contact!

ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92
info@comtrust.pl
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