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Monthly Archive for: ‘May, 2010’

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SAP Contact Center – New Quality for Utilities

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the first integration of SAP BCM with SAP IS-U (Information System for Utilities) in the world. SAP BCM contact centre has streamlined communication between EDV and its clients, while its integration with SAP I-SU has made it possible to provide better and more comprehensive...
ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92