(+ 48) 22 122 19 92    info@comtrust.pl

Monthly Archive for: ‘March, 2019’

Comtrust Screen Capture quality monitoring across all channels

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s "add-on" and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents' work and their productivity. For years, call center agents quality monitoring was based on listening to calls but it has been changing now. Listening to calls gives limited understanding of what is happening during customer service and...
ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92