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Monthly Archive for: ‘January, 2020’

Intelligent cyberagent from Comtrust

Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with customers is also able to talk to them by phone, like a human. Comtrust not only gave the chatbot a "human voice" but also integrated it with the SAP C/4 Hana package. Why? To improve customer experience - if the bot isn’t able to handle customers’ queries then the conversation with its entire conversation history...
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(+ 48) 22 122 19 92