Comtrust’s Conncetors deliver quick and easy CTI integration with back-end systems and the most popular business applications like SAP, Salesforce, Microsoft, Pivotal, Assecco, etc. Different technology requires dedicated connectors and different ways of integrations (e.g. server or workstation side). There is no universal adapter, so Comtrust delivers non-standard integrations and connectors.
Comtrust’s Connectors easily integrate telecommunication and business systems and allow data exchange in the real time what benefits with:
Lower costs – work automatization (instant caller identification, pop-up customer’s information, saving data and call recordings), increase first call resolution time, improve agent productivity
Improved customer experience – conversation based on the costomer’s previous interactions and transactions, shorter service time, routing calls based on indicators (calling area, preffered agent, caller’s priority)
360 customer view – all data is automatically stored in CRM or ERP which allows to provide comprehensive analyses based on full and correct information
Integration – is simple, often requires system configuration only
Examples of Comtrust’s Integrations