Comtrust ‘s team implementations are winners in prestigious competitions and often are given as examples of best projects. But the most important element is the customer satisfaction.
IT LEADER IN FINANCE 2008 – SAP Contact Center implementation in Deutsche Bank PBC – winner in the Bank Newspaper Competition
SAP Quality Awards 2011 – SAP Contact Center implementation as the part of SAP CRM Accenture project for UPM-Kymmene HR Global Services
SAP Quality Awards 2013 – SAP Contact Center implementation in INEA – telecommunication and TV provider
Tomasz Makarski Contact Center Project Manager at RUCH SA.“In such a large company as RUCH is, the implementation process was completed in a very short time because just in three months. As a result of the implementation the company’s customer service philosophy has changed – we introduced centralized contact management, real-time-centralized monitoring and aggregated reporting. The processes of customer services are optimized - we simplified the communications and utilized knowledge effectively. Implementing unified standards of customer service we improved the quality of services and shorten the amount time spent resolving customer issues "
Michał Gorczyca, COO Cardif Polska S.A.“SAP Contact Center offers us powerful and easy-to-use tools for our daily activities in telesales and thanks to it our business efficiency increased dramatically”
Anna Kamińska, Front Office Manager Toyota Bank Polska S.A.“With SAP Contact Center we get unified monitoring of all contacts with customers across all communication channels. With predefined call distribution rules we can redirect contacts to relevant consultants, reduce call handling time and increase the availability of the hotline.”