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Customer service in e-commerce

Customer service in e-commerce

COMTRUST implements SAP Contact Center for e-commerce. First impressions? Moving sales to the virtual world companies move there a high level of service and take care of excellent customer experience. They know that the Internet is a very important...

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To invest or not to invest in Workforce Management

To invest or not to invest in Workforce Management

Do you have any advanced tools for scheduling and staff management? Is it worth to invest in WFM or better to do these tasks manually? Which option is cost effective in the long term?  Here are some practical tips for managers. Purchasing the...

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Intelligent outbound forecasting

Intelligent outbound forecasting

WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center, but also for telesales and telemarketing planning and management. Do we use the same algorithms to inbound and outbound? Advanced WFM...

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SAP Quality Awards

SAP Quality Awards

Each year, SAP presents the SAP Quality Awards for Europe, the Middle East and Africa to recognize customers who have achieved excellence in planning and executing their SAP projects and programs, delivering significant value to their...

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