Comtrust – news

Comtrust with the SAP Partner Center of Expertise certificate

SAP awarded its SAP Partner Center of Expertise Certificate for services provided by Comtrust. The prestigious certificate confirms the highest quality of SAP support services. Comtrust successfully completed the complex audit procedure. Not only support infrastructure but also support-related...

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Comtrust the partner of SAP Customer Experience Day 2019

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The Journey is the experience This year the agenda will cover every touchpoint in a customer service engagement...

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Comtrust Screen Capture quality monitoring across all channels

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s “add-on” and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents’ work and their productivity. For years, call...

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SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools....

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Is SAP Contact Center GDPR compliant?

Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR. Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security....

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