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News

Digital transformation at Kospel

Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones being sales, customer service and service and communication. The contract includes the subscription to SAP Sales / Service Cloud licences and purchase of SAP Contact Center licences, as well as implementation and integration with business systems and telecommunications infrastructure. Kospel is one of the...

Comtrust is honoured once again and achieves automatically PCoE certification from SAP

PCoE (Partner Center of Expertise) certification is one of the highest standards awarded to the VAR (Value Added Reseller ) partner organizations that provide SAP maintenance services. SAP awards only a small group of its partners and only after the stringent assessment and evaluation by SAP audit team. PCoE recertification is required every two years to ensure that all VAR partners are following the changes/additions to the certification process. The PCoE certification audit consists of three...

1trust Service SAP certificate awards Comtrust’s package

1trust Service SAP certificate awards Comtrust’s package Warsaw, Poland, February 24, 2020 - Comtrust, the trusted SAP”s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust Service package. 1trust Service integrates three SAP solutions – SAP Service Cloud, SAP Conversational AI and SAP Contact Center. It is dedicated for companies that want to efficiently manage all service processes and interactions across...

Intelligent cyberagent from Comtrust

Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with customers is also able to talk to them by phone, like a human. Comtrust not only gave the chatbot a "human voice" but also integrated it with the SAP C/4 Hana package. Why? To improve customer experience - if the bot isn’t able to handle customers’ queries then the conversation with its entire conversation history...

SAP Conversational AI connected with Amazon Alexa

Comtrust connected SAP Conversational AI to Amazon Alexa. Most of chatbots like SAP Conversational AI are textual. You can interact with them texting, not speaking. Now, thanks to Comtrust integration both kinds of communications are possible. Amazon Alexa is a very popular voice assistant around the world. People like to talk to it, especially at home. Now, they can give Alexa different tasks. Alexa being connected to SAP chatbot can manage it. How it works? When you speak to Alexa and...

Comtrust with the SAP Partner Center of Expertise certificate

SAP awarded its SAP Partner Center of Expertise Certificate for services provided by Comtrust. The prestigious certificate confirms the highest quality of SAP support services. Comtrust successfully completed the complex audit procedure. Not only support infrastructure but also support-related processes, tools and employees must meet SAP's high standards. The scope of the audit included, among others, the organizational procedures and practices used in Comtrust (registration and processing...

Comtrust the partner of SAP Customer Experience Day 2019

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The Journey is the experience This year the agenda will cover every touchpoint in a customer service engagement and deliver service excellence during the customer journey. We will accompany the Polish customer called “Kowalski” on his shopping journey. If you know him and his needs and preferences you...

Comtrust Screen Capture quality monitoring across all channels

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s "add-on" and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents' work and their productivity. For years, call center agents quality monitoring was based on listening to calls but it has been changing now. Listening to calls gives limited understanding of what is happening during customer service and...

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....
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ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92
info@comtrust.pl