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News

1trust Service SAP certificate awards Comtrust’s package

1trust Service SAP certificate awards Comtrust’s package Warsaw, Poland, February 24, 2020 - Comtrust, the trusted SAP”s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust Service package. 1trust Service integrates three SAP solutions – SAP Service Cloud, SAP Conversational AI and SAP Contact Center. It is dedicated for companies that want to efficiently manage all service processes and interactions across...

Intelligent cyberagent from Comtrust

Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with customers is also able to talk to them by phone, like a human. Comtrust not only gave the chatbot a "human voice" but also integrated it with the SAP C/4 Hana package. Why? To improve customer experience - if the bot isn’t able to handle customers’ queries then the conversation with its entire conversation history...

SAP Conversational AI connected with Amazon Alexa

Comtrust connected SAP Conversational AI to Amazon Alexa. Most of chatbots like SAP Conversational AI are textual. You can interact with them texting, not speaking. Now, thanks to Comtrust integration both kinds of communications are possible. Amazon Alexa is a very popular voice assistant around the world. People like to talk to it, especially at home. Now, they can give Alexa different tasks. Alexa being connected to SAP chatbot can manage it. How it works? When you speak to Alexa and...

Comtrust with the SAP Partner Center of Expertise certificate

SAP awarded its SAP Partner Center of Expertise Certificate for services provided by Comtrust. The prestigious certificate confirms the highest quality of SAP support services. Comtrust successfully completed the complex audit procedure. Not only support infrastructure but also support-related processes, tools and employees must meet SAP's high standards. The scope of the audit included, among others, the organizational procedures and practices used in Comtrust (registration and processing...

Comtrust the partner of SAP Customer Experience Day 2019

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The Journey is the experience This year the agenda will cover every touchpoint in a customer service engagement and deliver service excellence during the customer journey. We will accompany the Polish customer called “Kowalski” on his shopping journey. If you know him and his needs and preferences you...

Comtrust Screen Capture quality monitoring across all channels

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s "add-on" and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents' work and their productivity. For years, call center agents quality monitoring was based on listening to calls but it has been changing now. Listening to calls gives limited understanding of what is happening during customer service and...

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....

Is SAP Contact Center GDPR compliant?

Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR.   Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security. In the case of customer service and call center, call recordings are the critical point. Companies must adapt software to respond dynamically to customers consent or denying for recording and...

Nordkalk integrates communication of the production plants, mines and offices

Nordkalk completed the implementation of BeneCloud unified communication and connected into one system five Polish locations including production plants, mines and offices. Finnish Benemen is the system supplier and implemented it together with Benemen Poland and its partner Comtrust. The distinguishing features of the project are complexity and integration of analogue and digital telephony. Nordkalk is the leading company providing limestone-based products and solutions in Northern Europe,...
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