Google+
(+ 48) 22 122 19 92    info@comtrust.pl

News

Comtrust the partner of SAP Customer Experience Day 2019

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The Journey is the experience This year the agenda will cover every touchpoint in a customer service engagement and deliver service excellence during the customer journey. We will accompany the Polish customer called “Kowalski” on his shopping journey. If you know him and his needs and preferences you...

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....

Is SAP Contact Center GDPR compliant?

Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR.   Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security. In the case of customer service and call center, call recordings are the critical point. Companies must adapt software to respond dynamically to customers consent or denying for recording and...

Nordkalk integrates communication of the production plants, mines and offices

Nordkalk completed the implementation of BeneCloud unified communication and connected into one system five Polish locations including production plants, mines and offices. Finnish Benemen is the system supplier and implemented it together with Benemen Poland and its partner Comtrust. The distinguishing features of the project are complexity and integration of analogue and digital telephony. Nordkalk is the leading company providing limestone-based products and solutions in Northern Europe,...

Industry phone always rings loudly. Our test

Test passed successfully! Comtrust integrated ATP-VoIP phone with Benemen unified communications and Skype for business. ATP-VoIP is made by Telkom-Telos in Poland. Comtrust completed tests for its customer Paroc. Paroc Group is an international stone wool insulation producer. Paroc’s head office is in Finland, production facilities are located in four countries including Poland, and representative offices across 14 countries. Paroc was looking for the terminal that works in noisy factory...

Customised CTI adapters

Comtrust introduces enterprise ready CTI integration adapters. Having SAP, Microsoft, Salesforce or other CRM / ERP business applications companies can use out of the box adapters and seamlessly integrate those systems with telecommunication infrastructure. Adapters connect systems and applications. The efficient and reliable data exchange between IT systems is important, especially if you provide sophisticated and complex customer service. Integrated IT systems where data and events are...

SAP Contact Center widgets

SAP widgets introduce a new way in integration between business and contact center systems. Widgets simplify integration and user interface and bring your work to simple steps - click and contact. SAP offers one "button" for multiple communication channels that can be added to any application. Comtrust already deploys SAP widgets to its first customers in Poland. Widgets are popular as graphical icons on smartphones - when you click they redirect to chosen application (clock, mail). Similar...

Comtrust and EDF sign agreement about SAP implementation

Comtrust signed the agreement with EDF Demasz Hungary about implementation of SAP Contact Center. Comtrust won the tender organized in Hungary at the end of last year for system dedicated to customer service. The implementation project starts in February 2017. In EDF Demasz Comtrust will deploy SAP Contact Center functionality to manage incoming and outcoming contacts (inbound /outbound) and automatic IVR services. Integration with SAP CRM will be a core element of the implementation....

Benemen integrated communications in Jean Louis David hair salons

Comtrust announced that they implemented Benemen unified communications and contact center in Provaliance Poland. Benemen unifies communications in hair salons Jean Louis David and integrate it with Salesforce CRM.   Distributed across Poland Jean Louis David hair salons and its call center were incorporated into one single cloud-based communication platform. In order to improve customer service Comtrust integrated the platform with Salesforce CRM. Now all contacts with customers are...
Page 1 of 3123
ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92
info@comtrust.pl
MENU
Menu