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News

Comtrust introduces next generation communication services in Poland

Warsaw, Helsinki, April 9th, 2015 Comtrust, the company specialized in solutions dedicated customer services and contact center, introduces next generation communications services in Poland delivered from the platform in Finland, which is based on Microsoft Lync. This is the result of the partnership agreement signed with Benemen, the provider of advanced cloud based communication solutions. Most organisations today have a mix of different telecommunication solutions including PBX, call...

Comtrust Hungary contract for SAP implementation

Comtrust - the SAP Contact Center specialized partner announced the signing of contract and implementation in the Hungarian Sole-Mizo Group Bonafarm. This is the first implementation of this solution on the food market in Central and Eastern Europe. The SAP implementation project for customer service in Bonafarm Group  includes  SAP CRM and SAP Contact Center. The agreement was signed in April this year and after 6 months the two systems have been integrated and started in Hungary HQ. During...
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Customer Service in Cloud SAP Cloud for Customer & SAP Contact Center

Together with SAP, we’d like to invite you for our seminar dedicated to customer relationship and sales management based on two integrated solutions – SAP Cloud for Customer and SAP Contact Center. The seminar will be held in the SAP Headquarter in Warsaw, September 23, 2014. During the meeting we’ll present the new approach to sales and relationship management, where knowledge and interactions between people involved in customer service are crucial. Based on integrated solutions...
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Revolutionary standards in Customer Service

Waiting only a few seconds to connect with the infoline, dedicated agents adapted to the real needs of customers and – what is the most important – problems solved on the very first contact with the call center. It's the latest trend in customer service designed by the biggest companies in the world. As it turns out – it’s possible to be achieved. Comtrust’s team confirms this with its SAP BCM  implementation in Hungaropharma. Hungaropharma is a Hungarian pharmaceutical company and...

Skype in Proama for mass contacts

Proama introduces Skype as the new channel of communication with customers. Thanks to the contact center SAP BCM integration calls from Skype goes directly to Proama’s National Customer Service Division and are handled in the same way as traditional telephony contacts.  “Skype is a very popular communication channel therefore companies often make it available to their customers. Generally, this communication is one-to-one. It means that if one customer is talking with an agent other...

Out-of-box system better suits to TV cable provider needs

Newspaper Rzeczpospolita – the interview conducted by Luke Dec with Maciej Ziemiański and Bartłomiej Mikołajczak from INEA about our SAP Contact Center implementation     Inea - the largest alternative telecommunications operator in the western part of Poland assumes doubling customers within five years. If the company wants to get the aim successfully it needs to increase its call center staff by 50%. The operator has recently completed the implementation of the new...

Premiere – Mobile IVR for SAP Contact Center

Do you know you can transform your existing IVR in SAP BCM into a Visual Mobile Experience for your customers in just fee days? Do your customers expect you to be for them anywhere, anytime, on any device? What does customer service have to do with mobile? A lot! Comtrust and Jacada have just completed integration between contact center SAP Business Communications Management and Jacada Mobile Agent. It is the first integration of those systems in the world and will be presented at the upcoming...

Comtrust Enters European Markets

Comtrust – the Polish company specialized in SAP Business Communications Management  contact center solution, starts the year 2013 with implementations outside Poland. SAP BCM projects have just started in Hungary and Slovenia. Comtrust implements and integrates SAP BCM with SAP CRM in Hungaropharma (the Hungarian pharmaceutical company) and with SAP I-SU in Energetika Lljubljana (the Slovenian energy company). Both projects, although carried outside the country are important for the Polish...

Comtrust and Jacada

Jacada, a leading global provider of solutions that optimize customer service center operations, has partnered with a technology partner - Comtrust, and together they will bring Jacada’s innovative solutions to the Polish market and integrate them with SAP Contact Center – SAP Business Communications Management. "Jacadas’ products complement our existing offer, which now fully meets the needs of the contact center market - says Piotr Pytlakowski, President Comtrust. As the SAP partner,...

Only the right calls: The telemarketing hit already in Poland!

Are you looking for a solution to help you make the most of your agents' working time and at the same time take care of your clients' comfort in telesales campaigns? Until now combining these two features was really difficult. Now, it is not a problem anymore. Comtrust, SAP BCM service provider, is introducing a new, intelligent functionality onto the Polish market: a solution that connects and classifies calls basing on the information from a telecommunication network. The new SAP solution,...
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