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SAP Contact Center for Proama Insurance Customer Services

Comtrust has just completed the process of implementation of the SAP Business Communications Management contact centre system at Proama. The SAP BCM system facilitates consultants’ work and the overall process of customer services in the Polish Customer Services Department at Proama. Its main purpose is to manage calls and tasks. At Proama customer service is personalised: each customer has its dedicated consultant who can be contact with directly. In order to maintain this kind of approach,...

Polish Comtrust for O2 on the British Isles

A Polish limited liability company Comtrust Sp. z o.o., in cooperation with Combine Systems UK,  will implement a SAP Business Communications Management contact center at O2, a member of the Telefonica Group and leading provider of mobile telecommunication services in Great Britain, Ireland, Germany, Czech Republic and Slovakia. The contact center project is about to be launched in November 2010 in Dublin. The first stage of the SAP BCM implementation, in which Comtrust is engaged, involves...
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SAP Contact Center – New Quality for Utilities

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the first integration of SAP BCM with SAP IS-U (Information System for Utilities) in the world. SAP BCM contact centre has streamlined communication between EDV and its clients, while its integration with SAP I-SU has made it possible to provide better and more comprehensive...

SAP AG signs agreement with Comtrust

Warsaw, – January 27, 2010 – Comtrust Sp. z o.o. today announced that it has signed agreement with SAP AG for providing the SAP Business Communications Management  software in a Software-as-a-Service model. Comtrust gained rights to offer SAP Business Communications Management on the Polish market and all other countries of the European Economic Area. Comtrust joins the growing ecosystem of companies providing the on-demand SAP contact center solution. Comtrust, the Warsaw-based ICT...
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