SAP Customer Engagement Center

With SAP Customer Engagement Center, you can transform your service organization into a true customer engagement center and  your service teams will be able to deliver consistent, contextual and relevant experiences regardless of channel or device.

Provide quick customer service and support through chat, video chat and phone with SAP Customer Engagement Center. Allow your agents to retain the customers’ context from channel to channel to engage with customers more effectively and to come to issue resolution at the first point of contact.

Go beyond traditional service and support and be a disrupter in your industry to provide great experiences for your customers

Opinions after implementation

Boost productivity with a unified agent desktop

• Provide a unified agent experience with communication channels, customer data and ticketing tools provided by a single solution.

Communications-as-a-service

• SAP Customer Engagement Center offers you the modern communication channels from the cloud. You can serve your customers via text chat, video chat or phone.

Turn every service agent into a sales representative

• With integration to SAP Hybris Commerce, your service agents will be able to support your web shop buying process and answer customer inquiries at the point of purchase.

Get the most o our self-service

• SAP Customer Engagement Center helps you to seamlessly switch from unassisted to agent-assisted customer service before, during and after a purchase.