With SAP Customer Engagement Center, you can transform your service organization into a true customer engagement center and your service teams will be able to deliver consistent, contextual and relevant experiences regardless of channel or device.
Provide quick customer service and support through chat, video chat and phone with SAP Customer Engagement Center. Allow your agents to retain the customers’ context from channel to channel to engage with customers more effectively and to come to issue resolution at the first point of contact.
Go beyond traditional service and support and be a disrupter in your industry to provide great experiences for your customers