In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations …

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.   Business Intelligence (BI) tools help organisations …

Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR.   Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security. In the case of customer service and call center, call …