SAP awarded its SAP Partner Center of Expertise Certificate for services provided by Comtrust. The prestigious certificate confirms the highest quality of SAP support services. Comtrust successfully completed the complex audit procedure. Not only support infrastructure but also support-related processes, tools and employees must meet SAP’s high standards. The scope of the audit included, among others, …

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The Journey is the experience This year the agenda will cover every touchpoint in a customer service engagement and deliver service excellence during the …

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s “add-on” and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents’ work and their productivity. For years, call center agents quality monitoring was based on listening to calls but it has been changing …