1trust Service SAP certificate awards Comtrust’s package Warsaw, Poland, February 24, 2020 – Comtrust, the trusted SAP”s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust Service package. 1trust Service integrates three SAP solutions – SAP Service Cloud, SAP Conversational AI and SAP Contact Center. …

Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with customers is also able to talk to them by phone, like a human. Comtrust not only gave the chatbot a “human voice” but also integrated it …

Comtrust connected SAP Conversational AI to Amazon Alexa. Most of chatbots like SAP Conversational AI are textual. You can interact with them texting, not speaking. Now, thanks to Comtrust integration both kinds of communications are possible. Amazon Alexa is a very popular voice assistant around the world. People like to talk to it, especially at …