(+ 48) 22 122 19 92    info@comtrust.pl


Contact Centers: The Last Line of Defense

78% of consumers permanently change how they feel about a company based on a single interaction…

Gamifying in SAP Service Cloud

Where is the relationship between  “gamifying” and customer experience? Gamifying motivates employees…

Analysis of emotions and data is the future

SAP Customer Experience research shows that Poles rarely forgive poor customer service…

Electricity power pylons at sunset

Utility delights its customers

May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive…

Use your contact center to build a better customer experience

To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to…

Comtrust Lync


Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully …


How Unified Communications can transform your business

ollowing Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating….

Will ‘the cloud’ take over the contact centre market?

According to Managed Service Providers Biz, by the year 2014 over 70 per cent of the contact center systems will have been based in the cloud….

SAP Contact Center – new quality for utilities

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu….

To invest or not to invest in WFM

Do you have any advanced tools for scheduling and staff management? Is it worth to invest in WFM or better to do these tasks manually?….

Three girls chatting with their smartphones at the park

WFM is a customer-managed-method

Today’s business is connected mainly with gaining customers: new and existing ones. Therefore, companies always work on better service levels…

Attractive Smiling positive young businesspeople and colleagues

Intelligent OUTBOUND Forecasting

WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center…

Customer service in e-commerce

COMTRUST implements SAP Contact Center for e-commerce. Hotline in online stores is not a source of costs but a profit department. There are some tips.


  • 01-381 Warszawa; ul. Powstańców Śląskich 42 lok 12
  • (+ 48) 22 122 19 92
ul. Powstańców Śląskich 42 lok 12
01-381 Warszawa
(+ 48) 22 122 19 92