The intelligent routing features of the communication solutions are also used to further save telephone costs. Especially important when users are abroad, this will contribute to significant savings as no expensive roaming charges have to be paid for answering these calls abroad.

Conferencing services – to meet and collaborate with colleagues and customers is of course part of the Skype for Business service. These services are further complemented with local dial in numbers in over 60 countries around the world allowing companies to save money when dialing in via telephone is a requirement.

Hosted Skype for Business services is fully integrated with the communication solutions offered by Comtrust  –  voice, conferencing and call center functionality. This means that Lync users for example can work as contact center agents, but also that they can answer their calls on their mobile if they want.

All communication events generate reporting data that can easily be transformed into visual reports for management guidance and decision making. In state-of-the-art reports all desired communication events can be followed and analyzed. The reports can for example be incoming and outgoing call loads, companywide service levels, ongoing calls, missed calls,  mail traffic between customers and a company, CRM-solution (Calls can be attached to for example customers or contacts) or other external information systems, etc.

Mobile services is a compelling and integral part of the communications portfolio. In countries where the Comtrust’s partner – Benemen is a mobile operator, Comtrust can offer mobile subscriptions, providing mobile services fully integrated with the communication solution. With attractive pricing, and fixed to mobile convergence, the mobile services form a compelling and integral part of the communications portfolio. The telecom integration is done at network level. Through this mobiles become really part of the communications solution. Communication works the same for all devices.

The integration capabilities of the communication platform enable further business process improvement. Communication process data for all communication events can be retrieved to customers’ own existing BI platforms, combining communication process data with business process data. It is especially important in case of Microsoft Dynamics. Furthermore, Integration Platform enables call routing according to business rules, like routing based on customer responsibility or VIP callers.

Availability management is based on unique user-based availability instead of the classical terminal based availability chains.

The idea and the usage of availability management is made easy as it should be. The user chooses the availability status matching the situation and technology takes care of the rest. Besides this also the busy status of mobile devices is synchronized with the presence status, allowing availability information to always show correctly how and when users can be contacted. Because with the solution, the integration between Unified Communications and mobile is done on the network level, the availability will always show the correct status, regardless of the device used.

With intelligent routing capabilities Call Center receives whole new possibilities

Anywhere, Anytime on any Device

The call recording solution can record all calls regardless from which device or to what number calls were made. Mobile recording is done based on settings in the network level and does not require any application to be run on the mobile devices.