Premiere – Mobile IVR for SAP Contact Center

Feb 12, 2013 | Press Release

Do you know you can transform your existing IVR in SAP BCM into a Visual Mobile Experience for your customers in just fee days? Do your customers expect you to be for them anywhere, anytime, on any device? What does customer service have to do with mobile? A lot!

Comtrust and Jacada have just completed integration between contact center SAP Business Communications Management and Jacada Mobile Agent. It is the first integration of those systems in the world and will be presented at the upcoming Call Center World trade in Berlin (26 to 28 February 2013).

Come and see how to deliver your SAP BCM service to mobile channels and self-service on smartfons, how mobile IVR can enrich your customer service, lower Average Handling Time (AHT) for incoming calls, and last but not least – how to reduce operational costs and increase customer satisfaction the same time.

Would you like to learn more? We are looking forward to welcoming you at the event!

To schedule a meeting, please contact us:

Find out how customers use our products, services and SAP technology. Welcome to contact!

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