SAP Contact Center is an all- IP telephony software package that enables a single, integrated system to be used for both customer service and enterprise telephony. It was the first in the world cloud contact center (implemented since 1998). SAP Contact Center is one of the leading IP Contact Center systems.
Its advantages have been recognized by a number of organizations which monitor and analyze the ICT market, such as the Gartner Group, Datamonitor and Frost & Sullivan
SAP Contact Center from its beginning was designed to deliver Software-as-a-Service Multichannel Communications.