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SAP Cloud Contact Center

SAP Contact Center is an all- IP telephony software package that enables a single, integrated system to be used for both customer service and enterprise telephony. It was the first in the world cloud contact center (implemented since 1998). SAP Contact Center is one of the leading IP Contact Center systems.

Its advantages have been recognized by a number of organizations which monitor and analyze the ICT market, such as the Gartner Group, Datamonitor and Frost & Sullivan

SAP Contact Center from its beginning was designed to deliver Software-as-a-Service Multichannel Communications.

Opinions after implementation

Successful Implementations - 100%
Projects completed in 90 days- 80%
Increase in First Contact Resolution - 63%

SAP Cloud Contact Center is a benefit CAPEX / OPEX

Reducing of investment – no hardware, no ICT infrastructure costs. Capex – handsets and PC purchase
License and maintenance costs included in the monthly fee. Servers owned by the software vendor
Reduced OPEX expenses – the customer does not pay for IT staff, system administration, installing of new configuration, rent
Monthly feeappropriate to the system utilization andtailored toyour needs.Lower costs–payments only forrealuse

With SAP Contact Center in Cloud your organization can benefit from on-demand software delivery:

  • Short-time system implementation
  • Cost savings – you pay for real agent working time (on-demand)
  • CAPEX/OPEX benefits – CAPEX-free, reduced operational costs
  • Reduced IT costs
  • Scalability
  • Flexibility in cooperation time, no limits
  • Improve flexibility of your organization, process and financial resources
  • Security
  • Access to automated updates
  • Work efficiency – anytime, anywhere, anyhow
  • The same advanced contact center functionality as in the case of on-premise installation

The first pioneering fully IP-based call center implementation was delivered to Finland Post Ltd and opened doors for VoIP technology. Worldwide media put attention to this revolution in IT – from this cloud implementation traditional telecommunications companies were being challenged. SAP Contact Center was VoIP and cloud precursor.

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(+ 48) 22 122 19 92