SAP Field Service Management (FSM) solution resolves customer issues quickly with end-to-end field service management and effective service delivery. FSM empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things. With FSM your work processes are simplified and your company profits from a higher revenue, faster invoicing and increased customer satisfaction. With FSM you increase the customer experience in the service journey.
• Cloud deployment
• Customer self-service portal for shorter reaction times and easier communication with your customer service
• Simplified scheduling using AI
• Immediate access to all information and resources for your service technicians
• Real-time analytics and reporting