Comtrust Screen Capture

Comtrust Screen Capture it’s an add-on to SAP Contact Center giving possibility to record agents’ screens. It provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents’ work and their productivity.

Recording of agents’ screens from the beginign to the end of call

Simultaneous recording of multiple screens when agents oparate on several monitors

Screen recordingss associated with call records in SAP Contact Center

Access management

Parametrizing of recordings

Recordings description together with different markers and categorisations

Searching using many different criteria

Multilingual

Screen recording is a very important tool in customer service and customer experience. It also helps in trainings of new agents tuning the speed they learn. Screen recording analytics optimize work, streamline processes and better manage operations.

Comtrust Screen Capture

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