(+ 48) 22 122 19 92    info@comtrust.pl

Comtrust Screen Capture

Comtrust Screen Capture it’s an add-on to SAP Contact Center giving possibility to record agents’ screens.  It provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents’ work and their productivity.

  • Recording of agents’ screens from the beginign to the end of call
  • Simultaneous recording of multiple screens when agents oparate on several monitors
  • Screen recordingss associated with call records in SAP Contact Center
  • Access management
  • Parametrizing of recordings
  • Recordings description together with different markers and categorisations
  • Searching using many different criteria
  • Multilingual
    • Screen recording is a very important tool in customer service and customer experience. It also helps in trainings of new agents tuning the speed they learn. Screen recording analytics optimize work, streamline processes and better manage operations.

      ul. Powstańców Śląskich 42 lok 12
      01-381 Warszawa
      (+ 48) 22 122 19 92