1trust Service SAP certificate awards Comtrust’s package

Feb 24, 2020 | Press Release

Warsaw, Poland, February 24, 2020 – Comtrust, the trusted SAP”s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust Service package. 1trust Service integrates three SAP solutions – SAP Service Cloud, SAP Conversational AI and SAP Contact Center. It is dedicated for companies that want to efficiently manage all service processes and interactions across all communications channels including artificial intelligence.

If you want to expand your business, you need to offer perfect next-gen service and ensure excellent CX. Your customer service should be intelligent and equipped with AI features for smooth managing of repeating tasks, and give your support team the right tools to resolve all customers issues promptly in a shorter time. Very often new sales opportunities arise in customer care departments, which directly affects to the entire company’s sales results. With the 1trust Service package, organizations are able to cover every touchpoint in a customer service engagement and exceed customer expectations every time. Simple inquiries are manage by SAP Conversational AI, more complex inquiries are solved by humans. Service teams work on SAP Service Cloud and deliver consistent, contextual and relevant experiences. Additionally, SAP Service Cloud offers rich customer cards, advanced ticket management and lot of innovative tools, such as AI service and gamification. Companies can bring a consistent, unified service experience for customers across all channels. SAP Contact Center is embedded in CRM as a widget. Customers can seamlessly switch channels and service agents can respond on any channel within the context of previous conversations. 1trust Service crafts the ultimate experience for both your customers and your employees, as well as increases customer loyalty.

Companies can take advantage of the whole integrated package (SAP Service Cloud, SAP Conversational AI and SAP Contact Center) or implement any of the components as a stand-alone solution. The package can be integrated with other SAP and non-SAP systems. Chatbots, Social Media and Voice Channels are part of the package. Additionally, the 1trust Service offers AI driven communication based on voice-enabled bots. Along with your growing needs the package can expand with other SAP C/4HANA products – Field Service, Sales, Commerce, Marketing.

“Certified Partner Package Solution is an ideal Go To Market strategy for a specialised Partner like Comtrust – said Mikolaj Sikorski Senior Partner Service Advisor, SAP Global Partner Organisation, Partner Experience Delivery. Helping any given Customer understand the clear value proposition, deployment schedule and Pricing structure is invaluable. The buying patterns have changed with the progression of social buying/selling what in turn requires SAP Partner to be more agile and transparent in the message relayed to their target audience. Working with Comtrust on the certification of 1trust Service displayed their ability to empathise with the consumer, assess the common industry pain points and address them with SAP solutions enhanced with Comtrust’s IP and expert deployment capabilities. Congratulations and well done!”

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