Sinch Contact Pro (SAP Contact Center)

Sinch Contact Pro (former – SAP Contact Center) combines voice and data traffic with information systems and databases to produce a centrally-managed system that allows unified queuing, prioritizing and routing of all omnichannel contacts.

All-in-one Contact Center

With Sinch Contact Pro (on-prem/cloud) you are able to utilize the knowledge and expertise from anywhere in your organisation to efficiently and effectively administer sales force and customer service operations. It allows you to control, measure, and adjust your key business processes from sales to customer service.

Increased efficiency and precision of orders

Less lost contacts – to reduce the loss of revenue

Lower cost
of the transaction

The increase in sales within the up- and cross selling

Benefits

MORE SALES
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Effective pipeline and sales process control
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Lower cost per lead
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Increase in revenue per head
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Better sales closure rates
Improved efficiency
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Less abandoned contacts means less lost revenue
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Lower costs per trans action
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Increase in up- and cross-sales
Increase in customer retention and satisfaction
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Better control of the customer service process
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Optimized match between expert skills and customer needs
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Increase in workforce mobility
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Superior quality and service levels

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First Time Contact Resolution

Faster time to margin with proven results
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Reduced costs and improved customer service quality

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Grows with your business – flexibly adjusts to your current and future requirements

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Deploys in days, fully interoperable with any existing telephony system

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Even the most advanced functionality is easy to use and does not require days of user training.

Comprehensive omnichannel customer service experiences

Enable comprehensive omnichannel customer service experiences and Empower agents with an all-in-one contact center.
Deliver omnichannel support
Whether they reach you by phone, e-mail, chat, video, SMS, or messaging apps, your customers get a consistent, satisfying experience.

Rather than toggling between screens, yours agents use one tool across all channels.

Integrate third-party CRM

Out-of-box integration with Salesforce and SAP, along with RESTful APIs and an open extension framework, let you easily integrate chatbots, CRM, WFM, and more. 

Skills-based routing
Using contact-attached-data (CAD) and skills-based routing, you can connect customers to the best-suited agent to help drive first contact resolution (FCR) and customer satisfaction (CSAT).
Blending inbound/outbound
Outbound calls (for campaigns and call lists) can be blended with regular inbound calls during non-peak hours. Thanks to automated predictive dialing – no agent time wasted!
Interaction history
Call logs, recordings, chat transcripts, and script and survey results provide agents with an instant view of the customer, helping reduce average handle time (AHT).
Dashboards and analytics
Real-time dashboards and alerts help supervisors monitor performance and stop problems before they start. Reports help managers ensure performance targets and KPIs are being met.

Find out how customers use our products, services and SAP technology. Welcome to contact!

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