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ul. Powstańców Śląskich 42 lok. 12, 01-381 Warszawa
+48 22 266 25 75
info@comtrust.pl

Industry news

News:

Customer Communication Enters a New Era: AI Bridges Marketing, Sales, and Service

The way businesses communicate with their customers is undergoing a major transformation. The direction of customer communication is changing. Once siloed departments, marketing, sales,...
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Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system

CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director  at Aquanet, and Sebastian Tur, Technical Director  at Comtrust, SAP implementation partner, about how changing Aquanet’s...
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Artificial Intelligence strategy in SAP Customer Experience

At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what...
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How is AI revolutionizing sales, customer service and marketing? Webinar

We cordially invite you to our online webinar organized together with SAP regarding  artificial intelligence entitled: “Intelligent CX, or how artificial intelligence – generative,...
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Aquanet commits to a chat bot

Aquanet S.A. is one of the companies that decided to invest in chat bot technology, even before the ChatGPT boom. This company is one of the leading water supply companies in Poland - it...
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Certificate of Qualification – SAP-Qualified Partner-Packaged Solutions for Comtrust 1trust

Warsaw, March 27, 2023 – Comtrust, a trusted SAP’s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust...
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Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP® Store

Sinch, the Customer Communications Cloud, the company Comtrust has partnership with, announced its Sinch Contact Pro solution, supporting omnichannel customer service at scale, is now an...
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Comtrust supports the Student Research Club of the Warsaw University of Technology

We would like to thank Comtrust for the opportunity to collaborate and support the activities of our SKN Manager research club. We appreciate any initiative by external companies to help...
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To know how to reach the summits – those of mountains and those of innovation. Comtrust the partner of SAP NOW

The biggest event of the year, SAP NOW, which brings together innovative businesses with digital transformation experts, will take place in Sopot soon, on 11-12 October 2022. The most...
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Snieżka Digital Transformation

Śnieżka, a manufacturer of construction chemicals, is after a transformation project of several years. What was its purpose? When did it start and how did it proceed? Śnieżka Group carried...
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Blog posts:

What you should know about omnichannel in e-commerce?

Omnichannel e-commerce is an omnichannel sales strategy in which all contact and sales channels are fully integrated, so the customer can freely move between different brand touchpoints,...
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Call Center System – What Is It and How Is It Used?

Today, a call center system is much more than just a tool for answering and placing calls. It's an advanced platform that integrates intelligent call routing, artificial intelligence,...
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Omnichannel vs Multichannel —what’s the difference?

The terms omnichannel and multichannel involve engaging customers across multiple platforms, both in customer service and marketing. Despite being used interchangeably, not quite the same...
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What is omnichannel marketing?

In its simplest terms, omnichannel marketing boils down to delivering a consistent customer experience anytime and anywhere, both online and offline. Therefore, the focus should be on...
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What is a chatbot and how does it work?

A chatbot is a computer programme designed to mimic written or spoken human conversation when engaging with users to help answer questions or solve problems. Chatbots write, speak and...
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Sinch Omnichannel Contact Center Out-of-the-Box Integration with CRM and ERP – Security, Stability, and Ready-Made Enterprise Connectors

Why do CIOs in retail and e-commerce choose Sinch Contact Pro? For IT Directors in retail, wholesale, or e-commerce companies, three key areas are crucial when implementing an omnichannel...
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Enterprise chatbots in customer service. How do they differ from regular chatbots, and who implements them in retail and e-commerce?

For customer service directors, customer service managers, and service managers in retail, wholesale, and e-commerce companies, chatbots are increasingly becoming the front line of...
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RCS inspiring use cases across industries

Poland welcomes RCS: the future of messaging is here! Comtrust offers RCS from Sinch, a leading RCS vendor that help businesses connect with their customers so they can keep them engaged,...
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TRANSFORMING CUSTOMER SERVICE WITH ARTIFICIAL INTELLIGENCE

How to implement artificial intelligence? What functions can artificial intelligence perform? What's new in artificial intelligence? Wherever your organization is in its AI adoption...
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Why do businesses need a chatbot? Best practices for building chatbots

Everyone has questions that need quick answers and if they could just ask a chatbot, that would be great. Therefore, chatbots can be useful for the following reasons Why do businesses need...
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ul. Powstańców Śląskich 42/12, 01-381 Warszawa

info@comtrust.pl

+48 22 266 25 75

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