Customer self-service portal for shorter reaction times and easier communication with your customer service
Simplified scheduling using AI
Immediate access to all information and resources for your service technicians
Real-time analytics and reporting
Improve first-time fix rates
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.
Harmonize field service processes
Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.
Cut field service costs and increase revenue
With Crowd Service you can build and use an Uber-like Platform to find available field service technicians in real-time. With this service you can bypass limitations of resources or request additional expert knowledge.
SAP Customer Experience
SAP Field Service Management
SAP Conversational AI
SAP Intelligent Robotic Process Automation
Sinch Contact Pro
Integration and Support
Company and team
Partners and technologies