SAP Field Service Management
Key Benefits
Cloud deployment
Customer self-service portal for shorter reaction times and easier communication with your customer service
Simplified scheduling using AI
Immediate access to all information and resources for your service technicians
Real-time analytics and reporting
Improve first-time fix rates
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.
Harmonize field service processes
Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.
Cut field service costs and increase revenue
Crowd Service
With Crowd Service you can build and use an Uber-like Platform to find available field service technicians in real-time. With this service you can bypass limitations of resources or request additional expert knowledge.
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