SAP Field Service Management

SAP Field Service Management (FSM) solution resolves customer issues quickly with end-to-end field service management and effective service delivery. FSM empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

Key Benefits

With FSM your work processes are simplified and your company profits from a higher revenue, faster invoicing and increased customer satisfaction. With FSM you increase the customer experience in the service journey.


Cloud deployment

Customer self-service portal for shorter reaction times and easier communication with your customer service

Simplified scheduling using AI

Immediate access to all information and resources for your service technicians

Real-time analytics and reporting

Improve first-time fix rates

Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.

Harmonize field service processes

Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.

Cut field service costs and increase revenue

Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

Crowd Service

With Crowd Service you can build and use an Uber-like Platform to find available field service technicians in real-time. With this service you can bypass limitations of resources or request additional expert knowledge.

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