SAP Field Service Management

SAP Field Service Management (FSM) solution resolves customer issues quickly with end-to-end field service management and effective service delivery. FSM empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

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Key Benefits

With FSM your work processes are simplified and your company profits from a higher revenue, faster invoicing and increased customer satisfaction. With FSM you increase the customer experience in the service journey.

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Cloud deployment

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Customer self-service portal for shorter reaction times and easier communication with your customer service

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Simplified scheduling using AI

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Immediate access to all information and resources for your service technicians

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Real-time analytics and reporting

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Improve first-time fix rates

Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.

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Harmonize field service processes

Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.

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Cut field service costs and increase revenue

Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

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Crowd Service

With Crowd Service you can build and use an Uber-like Platform to find available field service technicians in real-time. With this service you can bypass limitations of resources or request additional expert knowledge.