VoIP Infrastructure
Voicebot

Comtrust offers the necessary VoIP equipment of leading global vendors such as AudioCodes, Polycom, Plantronics, Jabra. The devices are installed and configured by Comtrust consultants in order to work optimally with the customer’s network infrastructure and telecommunication trunks (ISDN or SIP).

Implementation

During the implementation process performance tests of the entire infrastructure are provided to test all components of the system at its full load. Hardware infrastructure can be delivered and set up in a high-availability architecture (hardware & software clusters).

VoiceAI Connect

AudioCodes VoiceAI Connect extends text-based chatbot functionality to voice communications, connecting to any telephony channel to allow customers to talk naturally with chatbots for an audio-centric user experience.

AudioCodes VoiceAI Connect enables the integration of any cognitive voice service (text-to-speech and speech-to-text) and bot framework with all voice and telephony channels. All this is facilitated by AudioCodes’ market-leading session border controller (SBC) technology, ensuring the best voice quality, embedded security, high availability and true scalability.

Use Cases

There are three key use cases in which VoiceAI Connect enables enterprises to implement their intelligent AI journey:

Intelligent Virtual Agent

Offloads simple and repetitive tasks from
live agents to voice bots. If needed, calls are transferred smoothly, along with the relevant details, to a live agent.

Virtual Agent Assists

Listens to conversations between customers and agents, analyzes the voice interactions and reacts by giving real-time insights to the agents and their supervisors.

Conversational IVR

Conversational AI-based IVR uses natural language understanding to replace traditional IVR and hierarchical DTMF-based menus with a free speech experience.

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