VoIP Infrastructure
Voicebot
Comtrust offers the necessary VoIP equipment of leading global vendors such as AudioCodes, Polycom, Plantronics, Jabra. The devices are installed and configured by Comtrust consultants in order to work optimally with the customer’s network infrastructure and telecommunication trunks (ISDN or SIP).
Implementation
VoiceAI Connect
AudioCodes VoiceAI Connect extends text-based chatbot functionality to voice communications, connecting to any telephony channel to allow customers to talk naturally with chatbots for an audio-centric user experience.
AudioCodes VoiceAI Connect enables the integration of any cognitive voice service (text-to-speech and speech-to-text) and bot framework with all voice and telephony channels. All this is facilitated by AudioCodes’ market-leading session border controller (SBC) technology, ensuring the best voice quality, embedded security, high availability and true scalability.
Use Cases
Intelligent Virtual Agent
live agents to voice bots. If needed, calls are transferred smoothly, along with the relevant details, to a live agent.
Virtual Agent Assists
Conversational IVR
Conversational AI-based IVR uses natural language understanding to replace traditional IVR and hierarchical DTMF-based menus with a free speech experience.
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