Implementation and integration of CRM, Contact Center, Call Center and artificial intelligence.

Let us help you maximize value from your IT software and discover how you can become an intelligent enterprise. Comtrust – in partnership with customer experience technology leaders such as SAP, Sinch, and Microsoft – implements CRM, Contact Center, Call Center systems and AI solutions. With AI at its core, the company positions itself at the forefront of digital transformation and automation, leveraging business processes powered by autonomous AI agents, Intelligent Virtual Agents, enterprise chatbots, and voicebots.

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Products – Software –Integration

1trust

1trust is the SAP-Qualified Partner-Packaged Solution. 1trust integrates three solutions – SAP Customer Experience (SAP CX), Call Center & Contact Center system, and AI Intelligent Virtual Agents. It is dedicated for companies that want to efficiently manage all service, help desk and sales processes across all communications channels enhanced with artificial intelligence, enterprise chatbots and voicebots.

Details

SAP Customer Experience

Nawiąż relacje z klientami i zapewniaj im wyjątkowe doświadczenia dzięki chmurowemu CRM i systemowi help desk. Integracja SAP z Contact Center Sinch jest natywna.
Give customers a seamless experience at every stage of their journey with cloud based CRM. SAP integration with Contact Center Sinch is native.

Chatbots & voicebots

Manage business tasks smoothly by deploying powerful conversational AI and generative AI.

SAP Field Service Management

FSM empowers technicians and help desk teams to boost customer satisfaction with mobile tools, AI, ML and IoT.

Sinch Contact Pro

Enable omnichannel customer service and empower agents with an all-in-one contact center and call center system. Sinch Contact Center offers ready-made integration interfaces and API for SAP, Salesforce, Microsoft and other popular CRM and ERP systems.

RCS - Rich Communication Services

Send branded, verified, multimedia messages with cards, carousels, suggested actions, and more, straight to your customers’ native messaging inboxes.

Infrastructure VoIP

Comtrust offers the necessary VoIP equipment for voice and AI voicebot services.

Take Your Enterprice to the Next Level

Comtrust is a consulting and IT company and specializes in CRM, Customer Experience, Contact Center and AI. The company is the business software and ICT provider and partner of the leading ICT vendors. Comtrust is SAP Partner and Strategic Sinch Partner sells licenses, implements systems and develops own addons. In addition, the company is a certified service partner – SAP Partner Center of Expertise and provides SAP Standard and Enterprise Support services. Comtrust offers ready to deploy and certified integrations with SAP, Salesforce, Microsoft, and other CRM / ERP systems. It creates integration interfaces for any business system, help desk systems and mobile application.

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How we can hepl you?

Implementations

All possible aspects are taken into consideration when implementing IT system. Our customers get a comprehensive support package and a team of experts to assure that your transition to new IT solution is smooth and effective.

Project Management

The qualified Project Manager is assigned to provide implementation. PM is responsible for the project design, effective implementation and adaptation of the system to meet your business needs.

Integration

Comtrust integrates business systems and ICT of different independent vendors to give you stable infrastructure and tools for excellent operations based on the 360° customer view.

Support

Help Desk

Comtrust technical support services are designed to support our partners and customers in all situations. Our team is highly skilled in troubleshooting and solving a full range of support issues.

We have worked with:

Comtrust is a team of experts with unique and wide IT competences and knowledge of business processes. With extensive experience in the implementation of SAP systems and integration of CRM and databases and omnichannel communication and artificial intelligence. Comtrust is your partner in digital transformation.

We are funs of new technologies, the team of engineers and certified consultants.

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happy customers

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projects completed in 90 days

active users

years of experience

Customer Communication Enters a New Era: AI Bridges Marketing, Sales, and Service

The way businesses communicate with their customers is undergoing a major transformation. The direction of customer communication is changing. Once siloed departments, marketing, sales,...

Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system

CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing Aquanet’s...

Artificial Intelligence strategy in SAP Customer Experience

At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what...

How is AI revolutionizing sales, customer service and marketing? Webinar

We cordially invite you to our online webinar organized together with SAP regarding artificial intelligence entitled: “Intelligent CX, or how artificial intelligence – generative,...

Aquanet commits to a chat bot

Aquanet S.A. is one of the companies that decided to invest in chat bot technology, even before the ChatGPT boom. This company is one of the leading water supply companies in Poland - it...

Certificate of Qualification – SAP-Qualified Partner-Packaged Solutions for Comtrust 1trust

Warsaw, March 27, 2023 – Comtrust, a trusted SAP’s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust...

Sinch Contact Pro Solution Now an SAP Endorsed App Available on SAP® Store

Sinch, the Customer Communications Cloud, the company Comtrust has partnership with, announced its Sinch Contact Pro solution, supporting omnichannel customer service at scale, is now an...

Comtrust supports the Student Research Club of the Warsaw University of Technology

We would like to thank Comtrust for the opportunity to collaborate and support the activities of our SKN Manager research club. We appreciate any initiative by external companies to help...

To know how to reach the summits – those of mountains and those of innovation. Comtrust the partner of SAP NOW

The biggest event of the year, SAP NOW, which brings together innovative businesses with digital transformation experts, will take place in Sopot soon, on 11-12 October 2022. The most...

Snieżka Digital Transformation

Śnieżka, a manufacturer of construction chemicals, is after a transformation project of several years. What was its purpose? When did it start and how did it proceed? Śnieżka Group carried...

Latest blog post

Sinch Omnichannel Contact Center Out-of-the-Box Integration with CRM and ERP – Security, Stability, and Ready-Made Enterprise Connectors

Why do CIOs in retail and e-commerce choose Sinch Contact Pro? For IT Directors in retail, wholesale, or e-commerce companies, three key areas are crucial when implementing an omnichannel...

Enterprise chatbots in customer service. How do they differ from regular chatbots, and who implements them in retail and e-commerce?

For customer service directors, customer service managers, and service managers in retail, wholesale, and e-commerce companies, chatbots are increasingly becoming the front line of...