Digital Transformation based on Trust and Experience

You build your business and relationship with customers based on trust and you expect the same from your IT partner. Let us maximize value form your IT software and see how you can become an intelligent enterprises. Comtrust – SAP Silver Partner, is a trusted partner in digital transformation with experience across all industries. We build long-term business relationships with our customers and keep our promises.

Products – Software –Integration

1trust Service

1trust is the SAP-Qualified Partner-Packaged Solution. 1trust integrates three SAP solutions – Customer Experience, Contact Center and AI. It is dedicated for companies that want to efficiently manage all service and sales processes across all communications channels enhanced with artificial intelligence.

SAP Customer Experience

Give customers a seamless experience at every stage of their journey with cloud based CRM.

SAP Conversational AI

Manage business tasks smoothly by deploying powerful conversational AI and voicebots.

Sinch Contact Pro

Enable omnichannel customer service and empower agents with an all-in-one contact center

SAP Field Service Management

FSM empowers technicians to boost customer satisfaction with mobile tools, AI, ML and IoT.

SAP Intelligent Robotic Process Automation

Use intelligent bots to automate repetitive manual processes.

Infrastructure VoIP

Comtrust offers the necessary VoIP equipment for voice and AI voicebot services.

Take Your Enterprice to the Next Level

Comtrust is a consulting and IT company and specializes in CRM, Customer Experience, Contact Center and AI. The company is the business software and ICT provider and partner of the leading ICT vendors. Comtrust is SAP Silver Partner and sells licenses, implements systems and develops own addons. In addition, the company is a certified service partner – SAP Parnter Center of Expertise and provides SAP Standard and Enterprise Support services.

How we can hepl you?

Implementations

All possible aspects are taken into consideration when implementing IT system. Our customers get a comprehensive support package and a team of experts to assure that your transition to new IT solution is smooth and effective.

Project Management

The qualified Project Manager is assigned to provide implementation. PM is responsible for the project design, effective implementation and adaptation of the system to meet your business needs.

Integration

Comtrust integrates business systems and ICT of different independent vendors to give you stable infrastructure and tools for excellent operations based on the 360° customer view.

Support

First Line Support, Hotline 24/7/365
Comtrust technical support services are designed to support our partners and customers in all situations. Our team is highly skilled in troubleshooting and solving a full range of support issues.

We have worked with:

Comtrust is a team of experts with unique and wide IT competences and knowledge of business processes. With extensive experience in the implementation of SAP systems and integration of CRM and databases and omnichannel communication and artificial intelligence. Comtrust is your partner in digital transformation.

We are funs of new technologies, the team of engineers and certified consultants.

%

happy customers

%

projects completed in 90 days

active users

years of experience

Latest news

“Human-Artificial Intelligence Collaboration” project launches on 25 February 2022.

We are launching the "Human-Artificial Intelligence Collaboration“ project. This is an educational campaign to build awareness of how teams made up of humans and artificial intelligence...

Digital transformation at Kospel

Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones...

Comtrust is honoured once again and achieves automatically PCoE certification from SAP

PCoE (Partner Center of Expertise) certification is one of the highest standards awarded to the VAR (Value Added Reseller ) partner organizations that provide SAP maintenance services. SAP...

1trust Service SAP certificate awards Comtrust’s package

Warsaw, Poland, February 24, 2020 – Comtrust, the trusted SAP”s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for...

Intelligent cyberagent from Comtrust

Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with...

SAP Conversational AI connected with Amazon Alexa

Comtrust connected SAP Conversational AI to Amazon Alexa. Most of chatbots like SAP Conversational AI are textual. You can interact with them texting, not speaking. Now, thanks to Comtrust...

Comtrust with the SAP Partner Center of Expertise certificate

SAP awarded its SAP Partner Center of Expertise Certificate for services provided by Comtrust. The prestigious certificate confirms the highest quality of SAP support services. Comtrust...

Comtrust the partner of SAP Customer Experience Day 2019

Join the SAP Customer Day 2019 where you will learn how to build and maintain fruitful relationship with customers, trust and loyalty. The event is organised in Warsaw, 30th May 2019. The...

Comtrust Screen Capture quality monitoring across all channels

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s “add-on” and provides deep insight into implementation of customer service...

SAP Contact Center and Business Intelligence

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports...

Latest blog post

SAP Customer Experience — the Future of CRM

With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer...

Contact Centers: The Last Line of Defense

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact...

Gamifying in SAP Customer Experience

SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship...

Analysis of emotions and data is the future

SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly,...

Utility delights its customers

May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their...

Use your contact center to build a better customer experience

Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure...

BENEMEN & MSD CRM INTEGRATION

Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to...

How Unified Communications can transform your business

Following Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync (Skype for...

SAP Contact Center – New Quality for Utilities

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in...

Customer service in e-commerce

COMTRUST implements SAP Contact Center for e-commerce. First impressions? Moving sales to the virtual world companies move there a high level of service and take care of excellent customer...

Find out how customers use our products, services and SAP technology. Welcome to contact!

10 + 10 =

ul. Powstańców Śląskich 42/12, 01-381 Warszawa

Products

SAP Customer Experience

SAP Field Service Management

SAP Conversational AI

SAP Intelligent Robotic Process Automation

Sinch Contact Pro

VoIP Infrastructure

1trust Service

Services

Implementations

Project management

Integration and Support

About us

Company and team

Partners and technologies

News