About our company

Comtrust is a consulting company specializing in Customer Experience software. The company is the software and telecommunication provider and partner of the leading systems and equipment vendors. Comtrust is SAP Silver Partner and sells licenses, implements systems and develops own addons. In addition the company is a certified service partner – SAP Parnter Center of Expertise and provides SAP Standard and Enterprise Support services.

Our domain

Comtrust – this is us, the team of experienced advisors, consultants and specialists. We focus on solutions dedicated to sales and customer service, contact center and CRM as well as Artificial Intelligence (AI, RPA) and BI.

The SAP systems are our specialization and passion. We have almost 20 years of experience in SAP which gives our clients the guarantee of the best practices. We use knowledge and experience gained during Polish and international projects, in international corporations, SME and public sector.

We help grow your business

We provide projects with a focus on unified IT architecture. Today, the challenge for companies is to combine telecommunications systems – PBX, call center, mobile and IT – business systems and databases. But for the most companies these different solutions are isolated and not integrated and do not deliver optimum value for the business. We help companies connect all business areas, set processes and create the best Customer Experience for their customers. Our customers’ success is our success – all Comtrust’s implementations are reference.

Industry:

utilities

finance-banking

whole sales

pharma

FMCG

public

insurance

construction

mines

telco

shared services

beauty

media provider

oil&gas

Our team

Comtrust’s team  specializes in telecommunications, databases and business systems , provides projects based on AGILE methodologies. Consultantsarecertified in SAP Labs and specialized in SAP Contact Center, SAP CRM, SAP Cloud for Customer, SAP C4/Hana Customer Experience and Artificial Intelligence. The company has the most experience team in Europe in the area of the SAP Contact Center implementation and integration (since 2002).

“When we talk about successful implementation, we should talk about the team and the solution. Each person competences and communication between vendor and customer teams start to be crucial in successful IT projects – said Piotr Pytlakowski CEO of Comtrust. The quality of leading software we offer – SAP and Microsoft, also matters. However, the implementation success is in our team hands – our professionals know which processes are the best practices, respond to specific business needs and fit to IT infrastructure and corporate standards.”

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happy customers

active users

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projects completed in 90 days

years of experience

Who we are

Comtrust’s team is stable and has not been changed for years. Its knowledge and experience are worldwide and can be implement and adapt to any size companies. Implementations are provided with high quality and realized in a short time. The team follows the Agile Scrum methodology.

Comtrust team:

telecommunications, Unified Communication (Skype for business), databases and business systems specialists,

consultants are certified in SAP Labs, specialized in SAP Contact Center, SAP CRM, SAP Cloud for Customer, SAP C4/Hana Customer Experience,

Artificial Intelligence experts (AI, BI, RPA).

Project Managers,

IT specialists qualified to produce dedicated software responding specific customer requirements..

Our Partners

Awards

Comtrust ‘s team implementations are winners in prestigious competitions and often are  given as examples of best projects. But the most important element is the customer satisfaction.

IT LEADER IN FINANCE 2008

SAP Contact Center implementation in Deutsche Bank PBC – winner in the Bank Newspaper Competition.

SAP Quality Awards 2011

SAP Contact Center implementation as the part of  SAP CRM Accenture project for UPM-Kymmene HR Global Services.

SAP Quality Awards 2013

SAP Contact Center implementation in INEA – telecommunication and TV provider

Customers

All our implementations are reference . Here are just a few of the companies we have worked with:

Reviews:

Tomasz Makarski Contact Center Project Manager at RUCH SA.

In such a large company as RUCH is, the implementation process was completed in a very short time because just in three months. As a result of the implementation the company’s customer service philosophy has changed – we introduced centralized contact management, real-time-centralized monitoring and aggregated reporting. The processes of customer services are optimized  – we simplified the communications and utilized knowledge effectively. Implementing unified standards of customer service we  improved the quality of services and shorten the amount  time spent resolving customer issues.

Michał Gorczyca, COO Cardif Polska S.A

SAP Contact Center offers us powerful and easy-to-use tools for our daily activities in telesales and thanks to it our business efficiency increased dramatically.

Anna Kamińska, Front Office Manager Toyota Bank Polska S.A

With SAP Contact Center we get unified monitoring of all contacts with customers across all communication channels. With predefined call distribution rules we can redirect contacts to relevant consultants, reduce call handling time and increase the availability of the hotline.

comtrust-opinie

Find out how customers use our products, services and SAP technology. Welcome to contact!

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ul. Powstańców Śląskich 42/12, 01-381 Warszawa

Products

SAP Customer Experience

SAP Field Service Management

SAP Conversational AI

SAP Intelligent Robotic Process Automation

Sinch Contact Pro

VoIP Infrastructure

1trust Service

Services

Implementations

Project management

Integration and Support

About us

Company and team

Partners and technologies

News