Comtrust – this is us, the team of experienced advisors, consultants and specialists. We focus on solutions dedicated to sales and customer service, contact center and CRM as well as Artificial Intelligence (AI, RPA) and BI.
The SAP systems are our specialization and passion. We have almost 20 years of experience in SAP which gives our clients the guarantee of the best practices. We use knowledge and experience gained during Polish and international projects, in international corporations, SME and public sector.
We help grow your business
We provide projects with a focus on unified IT architecture. Today, the challenge for companies is to combine telecommunications systems – PBX, call center, mobile and IT – business systems and databases. But for the most companies these different solutions are isolated and not integrated and do not deliver optimum value for the business. We help companies connect all business areas, set processes and create the best Customer Experience for their customers. Our customers’ success is our success – all Comtrust’s implementations are reference.
Who we are
Comtrust’s team is stable and has not been changed for years. Its knowledge and experience are worldwide and can be implement and adapt to any size companies. Implementations are provided with high quality and realized in a short time. The team follows the Agile Scrum methodology.
telecommunications, Unified Communication (Skype for business), databases and business systems specialists,
consultants are certified in SAP Labs, specialized in SAP Contact Center, SAP CRM, SAP Cloud for Customer, SAP C4/Hana Customer Experience,
Artificial Intelligence experts (AI, BI, RPA).
IT specialists qualified to produce dedicated software responding specific customer requirements..
All our implementations are reference . Here are just a few of the companies we have worked with:
Tomasz Makarski Contact Center Project Manager at RUCH SA.
In such a large company as RUCH is, the implementation process was completed in a very short time because just in three months. As a result of the implementation the company’s customer service philosophy has changed – we introduced centralized contact management, real-time-centralized monitoring and aggregated reporting. The processes of customer services are optimized – we simplified the communications and utilized knowledge effectively. Implementing unified standards of customer service we improved the quality of services and shorten the amount time spent resolving customer issues.
Michał Gorczyca, COO Cardif Polska S.A
SAP Contact Center offers us powerful and easy-to-use tools for our daily activities in telesales and thanks to it our business efficiency increased dramatically.
Anna Kamińska, Front Office Manager Toyota Bank Polska S.A
With SAP Contact Center we get unified monitoring of all contacts with customers across all communication channels. With predefined call distribution rules we can redirect contacts to relevant consultants, reduce call handling time and increase the availability of the hotline.
SAP Customer Experience
SAP Field Service Management
SAP Conversational AI
SAP Intelligent Robotic Process Automation
Sinch Contact Pro
Integration and Support
Company and team
Partners and technologies