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SAP Customer Experience — the Future of CRM

SAP Customer Experience — the Future of CRM

With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite of five cloud solutions...

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Contact Centers: The Last Line of Defense

Contact Centers: The Last Line of Defense

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies...

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Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience

SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between  “gamifying” and customer experience? Gamifying...

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Analysis of emotions and data is the future

Analysis of emotions and data is the future

SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that repeat the same mistakes...

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Utility delights its customers

Utility delights its customers

May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and contact time,...

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BENEMEN & MSD CRM INTEGRATION

BENEMEN & MSD CRM INTEGRATION

Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to this offer Microsoft customers can take advantages from...

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SAP Contact Center – New Quality for Utilities

SAP Contact Center – New Quality for Utilities

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the first integration of SAP BCM...

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