by weronika | Oct 23, 2026 | Blog_en
Contact Center: What Is It and How Does It Differ from a Call Center? CC, in short, Call Center, or CC-Contact Center, is always confused by customers and users, even by system integrators. Although they are used interchangeably in casual conversation, they actually...
by weronika | Oct 12, 2026 | Blog_en
WhatsApp Business – What is it and you’re should you use it? Every business on WhatsApp – whether it runs the free app or an enterprise messaging stack – needs a WhatsApp Business Account: the account that holds your phone number, display name, and...
by weronika | Sep 30, 2026 | Blog_en
How much does a contact center system cost? What are the billing models? Choosing a contact center platform is rarely just a matter of comparing a few monthly prices per agent or the cost of licenses purchase and maintenance fees. The actual cost can depend on the...
by weronika | Sep 8, 2026 | Blog_en
Call Center System Features – IVR and ACD: How They Work and Why They Matter In the modern call center system, the IVR and ACD features are responsible for automatic handling of callers and intelligently directing them to the appropriate consultants....
by weronika | Sep 7, 2026 | Blog_en
Cloud Contact Center: what is it and what is worth knowing? A Cloud Contact Center is a modern customer communication platform hosted in the cloud rather than operated through physical infrastructure installed on a company’s premises. It enables businesses to...
by weronika | Sep 3, 2026 | Blog_en
Contact Center, and CRM, and SAP Integration Customer expectations have changed. We’re all customers, and we know it very well. Each of us wants to connect companies through the channel that is most convenient for us—phone, email, web chat, SMS, WhatsApp, or...
