Our Services

Our team is a group of experienced and certified consultants. We implement and integrate IT solutions and support our customers. Comtrust is a trusted SAP partner with PCoE (Partner Center of Expertise) certification. PCoE is one of the highest competence levels awarded to the SAP’s VAR (Value Added Reseller) providing SAP maintenance services.

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Implementations

All possible aspects are taken into consideration when implementing SAP system. This is to secure your desired results. As Comtrust’s customer you will get a comprehensive support package and a team of experts to assure that your transition to the SAP solution is smooth and effective.

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Analysis, planning and proof of compliance to optimize return on investment before the investment is made.

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Professional project management ensuring successful implementation and adaptation to meet your business needs.

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Professional implementation and training according to your preferences.

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Trainings and consulting of internal communication and business process according IT projects

We carry projects out according to the standards of corporations, which are partners, supported by internationally recognized methodology such as Agile is.

Project management

The qualified Project Manager is assigned to provide implementation. He is responsible for the project design, effective implementation and adaptation of the system to meet your business needs. Our team conducts implementation in close co-operation with your responsible people, main stages are:

Requirement analysis

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The key is to analyze or review and prioritize your business requirements for the project.

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We will also help you to better understand the solution capabilities and how they can be applied to your requirements.

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The requirement analysis will also provide a general-level framework for system design and project planning.

System design

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Detailed technical definitions and specifications on how the solution will be implemented are completed in the system design phase.

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System design includes, for example, platform design, technical platform check, customer site client and terminal configurations, system configurations, network infrastructure, and possible tailoring and 3rd party integrations.

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The System Design document needs to be signed for acceptance before any further actions are taken. This ensures that the implementation and adaptation is designed to meet your business needs.

System testing and acceptance

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Testing according to a detailed test plan confirms that the system has been implemented according to the specifications and that all functionality works as defined to meet your requirements.

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As a final step, the delivery acceptance document is signed by all parties.

Integration

Comtrust recommends integration of business and telecommunications systems (contact center, CRM/ERP, telco). The company realizes integration of different independent vendors solutions to give customers stable infrastructure and tools for excellent operations based on the 360 customer view.

Example Comtrust integrations

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SAP Cloud for Customer i SAP C4/Hana

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SAP Contact Center

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Sytel Predictive Dialer

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Jacada Visual IVR

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SAP CRM

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SAP ERP/ISU

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Asseco Def3000 – Bank Main System

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Siebel CRM

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Collab WorkForce Management

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Pivotal CRM

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Visiona Cart Management System

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INSIS – Insurance Policy Management System

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Ivona Text To Speech

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Cisco, AudioCodes, Patton, Innovaphone

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Acatel PBX, Simens PBX, Asterisk PBX

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Skype

Comtrust smoothly integrates cloud solutions: CRM, Contact Center and AI chat/voicebots

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Support

Comtrust technical support services are designed to support our partners and customers in all situations. Our staff is highly skilled in troubleshooting and solving a full range of support issues.

Levels of support

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Basic Support Level: available on business hours

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Medium Support Level: available on extended business hours and weekends

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Enhanced Support Level: 24/7 availability

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We are 24/7 available

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Service applications: we will solve your problem. Customers register via a dedicated application Ticketing System.

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Hotline 24/7/365: Customers at any time can take advantage of 24 assistance in the event of problems.

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First line support: Over 90 % of notifications solves Comtrust team . In the event of system faults we sues changes and improvements in the software provider .