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Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system
CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing Aquanet’s contact centre from a switchboard model to a modernized customer service directory positively impacted their...
Artificial Intelligence strategy in SAP Customer Experience
At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what AI in SAP Customer Experience means in practice, which in fact focuses on three key areas: Predictive,...
How is AI revolutionizing sales, customer service and marketing? Webinar
We cordially invite you to our online webinar organized together with SAP regarding artificial intelligence entitled: “Intelligent CX, or how artificial intelligence – generative, conversational and predictive, supports customer service, sales and marketing processes.” The online meeting will...
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TRANSFORMING CUSTOMER SERVICE WITH ARTIFICIAL INTELLIGENCE
How to implement artificial intelligence? What functions can artificial intelligence perform? What's new in artificial intelligence? Wherever your organization is in its AI adoption journey, answer some questions and learn more about how AI can boost your business? Do you use AI in customer...
Why do businesses need a chatbot? Best practices for building chatbots
Everyone has questions that need quick answers and if they could just ask a chatbot, that would be great. Therefore, chatbots can be useful for the following reasons.
Chatbot migration. New channels, integrations, GenAI
The main challenge in changing technology is the migration and transfer of logic from the ‘old’ to the ‘new’ chatbot. Arguably, these are different tools and different technologies, which means that not everything can be transferred automatically applying import/export rules. Partly or even in a large part of the project these will constitute manual work. How do you carry out a project so that it has the least possible impact on the business and staff? How to reduce its cost and time?
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