SAP Contact Center and Business Intelligence
In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects - the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools. Customers may use both or choose their preferred option.
Business Intelligence (BI) tools help organisations to draw data from multiple sources to build comprehensive and consolidated reports....
Is SAP Contact Center GDPR compliant?
Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR.
Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security. In the case of customer service and call center, call recordings are the critical point. Companies must adapt software to respond dynamically to customers consent or denying for recording and...
Nordkalk integrates communication of the production plants, mines and offices
Nordkalk completed the implementation of BeneCloud unified communication and connected into one system five Polish locations including production plants, mines and offices. Finnish Benemen is the system supplier and implemented it together with Benemen Poland and its partner Comtrust. The distinguishing features of the project are complexity and integration of analogue and digital telephony.
Nordkalk is the leading company providing limestone-based products and solutions in Northern Europe,...
Industry phone always rings loudly. Our test
Test passed successfully! Comtrust integrated ATP-VoIP phone with Benemen unified communications and Skype for business. ATP-VoIP is made by Telkom-Telos in Poland.
Comtrust completed tests for its customer Paroc. Paroc Group is an international stone wool insulation producer. Paroc’s head office is in Finland, production facilities are located in four countries including Poland, and representative offices across 14 countries. Paroc was looking for the terminal that works in noisy factory...
Customised CTI adapters
Comtrust introduces enterprise ready CTI integration adapters. Having SAP, Microsoft, Salesforce or other CRM / ERP business applications companies can use out of the box adapters and seamlessly integrate those systems with telecommunication infrastructure.
Adapters connect systems and applications. The efficient and reliable data exchange between IT systems is important, especially if you provide sophisticated and complex customer service. Integrated IT systems where data and events are...
SAP Contact Center widgets
SAP widgets introduce a new way in integration between business and contact center systems. Widgets simplify integration and user interface and bring your work to simple steps - click and contact. SAP offers one "button" for multiple communication channels that can be added to any application. Comtrust already deploys SAP widgets to its first customers in Poland.
Widgets are popular as graphical icons on smartphones - when you click they redirect to chosen application (clock, mail). Similar...
Comtrust and EDF sign agreement about SAP implementation
Comtrust signed the agreement with EDF Demasz Hungary about implementation of SAP Contact Center. Comtrust won the tender organized in Hungary at the end of last year for system dedicated to customer service. The implementation project starts in February 2017.
In EDF Demasz Comtrust will deploy SAP Contact Center functionality to manage incoming and outcoming contacts (inbound /outbound) and automatic IVR services. Integration with SAP CRM will be a core element of the implementation....
Benemen integrated communications in Jean Louis David hair salons
Comtrust announced that they implemented Benemen unified communications and contact center in Provaliance Poland. Benemen unifies communications in hair salons Jean Louis David and integrate it with Salesforce CRM.
Distributed across Poland Jean Louis David hair salons and its call center were incorporated into one single cloud-based communication platform. In order to improve customer service Comtrust integrated the platform with Salesforce CRM. Now all contacts with customers are...
Without Mobile Are Your Communications Really Unified?
Comtrust together with Benemen summarize UC Expo in London (19-20.04.2016) where company representatives and customers discussed the challenges facing telecommunication and unified communication. Those problems have something in common which is isolation of systems and services.
“In our reflections on the UC Expo we wrote about how we may have been taking our mobile integration too much for granted – says Dave Clarke, Benemen. In fact many of the people we spoke to told us...
Benemen introduces BeneCloud solutions on mid-European markets during the Call Center World 2016 in Berlin. Comtrust invites Polish companies to visit A19 Stand in Hall 2.
Benemen, a leading innovator in the field of customer experience and enterprise communications management which Comtrust is the partner, will introduce its BeneCloud solutions on the mid-European markets during the Call Center World in Berlin, which takes place on February 23 and 24, 2016.
BeneCloud encompasses a range of integrated, cloud based, business-aligned communications management solutions that help organisations to gain competitive advantage by increasing their customer...