News

Press Release

“Human-Artificial Intelligence Collaboration” project launches on 25 February 2022.

Feb 21, 2022 | Press Release

We are launching the "Human-Artificial Intelligence Collaboration“ project. This is an educational campaign to build awareness of how teams made up of humans and artificial intelligence should work. The project combines technical aspects with process and team management. In a digital world, we...

Digital transformation at Kospel

May 14, 2021 | Press Release

Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones being sales, customer service and service and communication. The contract includes the subscription to SAP...

Comtrust is honoured once again and achieves automatically PCoE certification from SAP

Jan 19, 2021 | Press Release

PCoE (Partner Center of Expertise) certification is one of the highest standards awarded to the VAR (Value Added Reseller ) partner organizations that provide SAP maintenance services. SAP awards only a small group of its partners and only after the stringent assessment and evaluation by SAP audit...

Blog

SAP Customer Experience — the Future of CRM

Dec 8, 2021 | Blog_en

With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite of five cloud solutions for marketing, commerce, sales, service and...

Contact Centers: The Last Line of Defense

May 19, 2021 | Blog_en

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies have traditionally differentiated from competition...

Gamifying in SAP Customer Experience

Oct 8, 2020 | Blog_en

SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between “gamifying” and customer experience? Gamifying motivates employees and gives them positive work...