We are launching the "Human-Artificial Intelligence Collaboration“ project. This is an educational campaign to build awareness of how teams made up of humans and artificial intelligence should work. The project combines technical aspects with process and team management. In a digital world, we...
Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones being sales, customer service and service and communication. The contract includes the subscription to SAP...
PCoE (Partner Center of Expertise) certification is one of the highest standards awarded to the VAR (Value Added Reseller ) partner organizations that provide SAP maintenance services. SAP awards only a small group of its partners and only after the stringent assessment and evaluation by SAP audit...
With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite of five cloud solutions for marketing, commerce, sales, service and...
78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies have traditionally differentiated from competition...
SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between “gamifying” and customer experience? Gamifying motivates employees and gives them positive work...
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