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Digital transformation at Kospel

Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones being sales, customer service and service and communication. The contract includes the subscription to SAP...

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SAP Customer Experience — the Future of CRM

SAP Customer Experience — the Future of CRM

With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite of five cloud solutions for marketing, commerce, sales, service and...

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Contact Centers: The Last Line of Defense

Contact Centers: The Last Line of Defense

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies have traditionally differentiated from competition...

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Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience

SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between  “gamifying” and customer experience? Gamifying motivates employees and gives them positive work...

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