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Snieżka Digital Transformation

Śnieżka, a manufacturer of construction chemicals, is after a transformation project of several years. What was its purpose? When did it start and how did it proceed? Śnieżka Group carried out a project to streamline processes and increase their efficiency Mikołaj Marszycki, ITWIZ, 09.2022 We talk...

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SAP Customer Experience — the Future of CRM

SAP Customer Experience — the Future of CRM

With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite of five cloud solutions for marketing, commerce, sales, service and...

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Contact Centers: The Last Line of Defense

Contact Centers: The Last Line of Defense

78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies have traditionally differentiated from competition...

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