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Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system
CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing Aquanet’s contact centre from a switchboard model to a modernized customer service directory positively impacted their...
Artificial Intelligence strategy in SAP Customer Experience
At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what AI in SAP Customer Experience means in practice, which in fact focuses on three key areas: Predictive,...
How is AI revolutionizing sales, customer service and marketing? Webinar
We cordially invite you to our online webinar organized together with SAP regarding artificial intelligence entitled: “Intelligent CX, or how artificial intelligence – generative, conversational and predictive, supports customer service, sales and marketing processes.” The online meeting will...
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Artificial Intelligence strategy in SAP Customer Experience Comtrust
Within SAP CX, SAP AI strategy focus on three key areas: Predictive, Generative and Conversational AI. Let’s take a look at how SAP Customer Experience is using AI into the flow of work for eCommerce, Marketing, Sales and Service teams.
The Best Tech for the Best Customer Engagement
Your ability to drive growth and revenue this holiday season will certainly be determined by your customer engagement strategy. It will also be determined by your technology. Customers may be more eager to spend during the holiday, but it doesn’t mean their expectation for highly satisfying...
Tips for better customer engagement before, during, and after the holiday shopping season
Each year, the holidays spark a surge in consumer shopping. Customers will be flocking to your brand (and your competitors) with their wallets open, ready to spend, looking for good products and great deals. Meanwhile, your business leaders expect to see healthy boosts in customer growth and...
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