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Customer Communication Enters a New Era: AI Bridges Marketing, Sales, and Service
The way businesses communicate with their customers is undergoing a major transformation. The direction of customer communication is changing. Once siloed departments, marketing, sales, and customer service teams are now joining forces, working collaboratively on leads with the help of artificial...
Streamlining customer service communications: Refreshing Aquanet S.A.’s contact center system
CUSTOMER STORY We spoke with Katarzyna Szram, Sales Director at Aquanet, and Sebastian Tur, Technical Director at Comtrust, SAP implementation partner, about how changing Aquanet’s contact centre from a switchboard model to a modernized customer service directory positively impacted their...
Artificial Intelligence strategy in SAP Customer Experience
At the virtual event “Intelligent CX” we showed how we combine the power of AI with the context of business data and business processes. During sessions and life demo we demonstrated what AI in SAP Customer Experience means in practice, which in fact focuses on three key areas: Predictive,...
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What is Sinch and how improves your communication
Sinch is pioneering the way the world communicates, helping people and businesses build stronger connections and paving the way for what’s next in cloud communications. Connecting people and businesses in today’s digital landscape is complicated. Sinch makes it easy, helping businesses deliver...
Voicebot and chatbot in recruitment processes – how to save time in HR?
Nearly every industry is grappling with a shortage of skilled workers. So, how can you quickly and effectively reach the best candidates and convince them to join your company? Using instant messaging, chatbots, and voicebots!HR Chatbots and HR Voicebots Where Candidates Are – In Messaging Apps If...
Omnichannel Banking: The Future of Customer Service
Over more than two decades of banking implementations, we've witnessed the evolution from multichannel banking to truly omnichannel experiences—where offline and online interactions are seamlessly integrated and new communication channels such as AI-powered chatbots, WhatsApp, and RCS have become...
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