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1trust

Engage customers seamlessly and build lasting customer relationships across all communication channels. 1trust helps organizations interact with customers, through a single source of truth, helping you win more business and improve customer satisfaction. Now thanks to AI you can improve overall productivity and scale your business.

1trust

SAP-Qualified Partner-Packaged Solutions

SAP Sales and Service

SAP Customer Experience Suit – CRM software for excellent customer experience

Sinch / SAP Contact Center

gives the same customer experience across all communication and conversational messaging channels

Sinch Chatlayer 

AI voicebot/chatbot automates customer service in an efficient way and reduces costs

1trust package by Comtrust smoothly integrates cloud solutions: CRM, Contact Center and AI

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1trust package is dedicated to the companies that want to efficiently manage all service processes and interactions (with customers, partners or reps) and sell more. 1trust is the perfect package to start with SAP Customer Experience and join the customer experience revolution.

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1trust package by Comtrust is perfect to start with SAP Customer Experience and according to growing needs expand with other SAP CX products – Field Service, Commerce, Marketing, Data Cloud. 1trust is the best first step to CX strategy especially for companies having intensive contacts with customers, partners or reps.

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SAP Customer Experience, Sinch/SAP Contact Center and Sinch Chatlayer can be offered as the integrated package or as stand-alone solutions. Each solution can be integrated with any other SAP and non-SAP products (including telco infrastructure). Chatbots, Social Media and Voice Channels are included.

Integrate The Power Of AI With All Your Channels

1trust package offers AI driven communication based on voice-enabled bots. You can create a single AI bot to automate all your messaging and voice channels.

 

Empower your teams across digital and physical channels

Unlock new revenue opportunities by connecting the way you engage with customers across sales and service.

Interact anytime, anywhere, anyhow

Shorten sales and service cycles by engaging with customers in the moment, regardless of location with full mobile support and offline/online access. Whatever they reach you, by phone, email, video, SMS or messaging apps, your customers get a consistent, satisfying experience.

Effortless customer engagement

Empower effective sales and service processes with a full view of each customer and past interactions. Guide sales actions to accelerate deals and empower service teams to quickly solve customer inquiries across channels.

Integrate The Power Of AI With All Your Channels

Deliver personalized human-like conversations at scale anytime, anywhere, and on any device with multilingual chatbots, and reduce development efforts and costs. Automate time-consuming and tedious tasks from business processes and focus your staff resources on value-added tasks.

Do you know, that…

Customers want experiences that match their expectations.

An exceptional CX  is quite possibly the most important competitive advantage.

Customers want companies to follow their communication channels preferences

offer quick and personalised service and build relationships based on trust. 

70% of Customers are willing to ditch the brand if the service is poor or slow.

The true CX happens in customer service.

Case study

Śnieżka – the largest player on the paints and varnishes market in Poland

Implementation of  SAP C / 4 HANA package in Śnieżka was an important part of the company’s digital transformation program – called Change IT and scheduled for several years. Śnieżka says that 2018 was the record-breaking investment year for the company. Expenses for this purpose in Śnieżka were 123% higher than in 2017. Change IT was a part of this plan – the company implemented the first solutions from the SAP C / 4 HANA package to improve the management of B2B and B2C customers and to better respond to their needs. Śnieżka had built its strategy before starting the implementation project. At the beginning of 2018 the company conducted a series of interviews with own business customers thanks to which they got to know their needs for digital sales support or product promotion.

For these reasons, among others, it was decided to engage a team of several dozen of Śnieżka and SAP experts to implement the first three SAP digital solutions. The implementation included tools for sales and exchange of information with business customers, the cloud platform for customer relationship management together with Contact Center and analytic system for B2B and B2C data in order to create more personalized offers and implementation of comprehensive electronic marketing communications for individual customer segments.
Based on this we want to introduce further activities in the field of digital transformation that will help us operate better on the entire journey of the customer – says Marek Niziołek, Director of the Digital Transformation Program at FFiL Śnieżka SA.

Source: magazynit.pl

NKM National Utilities Hungary

 We kindly inform that Comtrust Sp. z o.o. has implemented at NKM Áramszolgáltató Zrt. (NKM National Utilities Hungary) SAP Contact Center system. The system was also integrated with SAP CRM at the levels of automated IVR services and GUIs. The implementation was carried out by Comtrust with due diligence and professionalism.

Fodor Gábor, Head of Central IT Services Management

SAP-qualified partner-packaged solutions

Comtrust’s 1trust package is SAP qualified partner packaged certified solution.

SAP-qualified partner-packaged solutions offer rapid time to value at low risk and with high predictability – all at an attractive and fixed price point. Built, sold and supported by SAP partners – these integrated solutions combine SAP market-leading software with industry or line-of-business expertise, specialized services, customizations, configurations, or applications.

Best of both worlds. The power of SAP solutions, with qualified partner expertise and services.

Deploy affordably and fast. High level of pre-configuration for faster deployments with predictable outcomes at a fixed price.

Built for growth. Future-proof your company with a packaged solution built on SAP technology that grows with your business.

Find out how customers use our products, services and SAP technology. Welcome to contact!

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Produkty

SAP Customer Experience

SAP Field Service Management

SAP Conversational AI

SAP Intelligent Robotic Process Automation

Sinch Contact Pro

Infrastruktura VoIP

1trust Service

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