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WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center, but also for telesales and telemarketing planning and management. Do we use the same algorithms to inbound and outbound? Advanced WFM...

WFM is a customer-managed-method Today’s business is connected mainly with … gaining customers: new and existing ones. Therefore, companies always work on better service levels, their customers satisfaction and loyalty. Software such as CRM,...

Each year, SAP presents the SAP Quality Awards for Europe, the Middle East and Africa to recognize customers who have achieved excellence in planning and executing their SAP projects and programs, delivering significant value to their...