RCS inspiring use cases across industries

Poland welcomes RCS: the future of messaging is here! Comtrust offers RCS from Sinch, a leading RCS vendor that help businesses connect with their customers so they can keep them engaged, informed, safe, and happy – no matter the industry. Here are some practical RCS implementations:

RCS product carousels, dynamic catalogs

Frozen food retailer Picard created an AI-powered conversational Sinch RCS experience to help customers plan their holiday meals, letting them choose menus based on dietary needs, budget, and cooking preferences. Sinch RCS product carousels allow customers to explore your products in a dynamic way. Customers can browse through categories, view detailed product information, tap to order from your website, and even make purchases without leaving the conversation – a great way to capture their attention while simplifying their shopping experience and increasing conversions. Picard boosts customer engagement by 42% with interactive product carousels

10% more redirections

3 times more clicks

42% increase in customer engagement

Discounts and offers

Courir for over 40 years has been the go-to destination for sneaker lovers across Europe. But staying ahead in a competitive retail space is tough, even for industry leaders – and even more so during the holiday season. Courir provided an eye-catching RCS campaign featuring a GIF with animated text and a call-to-action button driving customers to their website.

137% ROI

74% read rates

3x higher campaign revenue

Holiday campaigns

Micromania-Zing, part of the gaming retail giant Game Stop, uses RCS to reach customers with promotions, loyalty offers, pre-ordering, and more. They include up to four calls-to-action to make it easier for customers to take the next step. Micromania-Zing with RCS Sinch brings a big boost to brand visibility

10% more redirections

3 times more clicks

42% increase in customer engagement

Discounts and offers

Cdiscount, an online marketplace, uses Sinch RCS features like images, CTAs, videos, and quick-reply buttons to capture customer attention and get them to act. Cdiscount increases order size by 9%

4% increase in revenue

9% boost in average basket size

9 million customers

Financial services

Financial communication is serious, but it shouldn’t be dull. Whether it’s keeping customers informed with real-time updates or providing personalized financial insights, RCS lets financial institutions deliver secure, informative messages that captivate customers, build trust, and create experiences that strengthen relationships.

How to turn financial communications into scroll-worthy experiences

• Notifications and instant account updates

With RCS, financial institutions can send real-time account notifications about transaction activity, balance changes, policy updates, and more in a branded, verified, and engaging way. Rich media and clickable buttons encourage action so customers can stay on top of their finances without having to leave their messaging inbox.

• Security alerts

RCS means trustworthy fraud alerts that get acted on. With RCS financial institutions can send real-time, branded alerts from verified profiles, keeping customers safe and giving them confidence the message is truly from their bank. With options to confirm or deny transactions right in the message, they can act quickly to protect their accounts and feel secure every step of the way.

• Account management, timely and actionable payment reminders

Late payments? Not anymore. Send personalized, automated payment reminders directly to customers’ mobile inboxes with payment options and deadlines. RCS ensures reminders are easy to act on, allowing customers to pay instantly or schedule a payment.

• Effective debt collection

When a major global bank switched from SMS to RCS for financial collections, they tripled renegotiation requests and credit recoveries. Thanks to RCS’s verified profiles and branded messaging, customers felt more secure and confident responding to calls-to-action. The conclusion? Trust and interactivity drive real business results!

• Quick and easy appointment scheduling

Using RCS, financial institutions can offer a convenient scheduling feature that lets customers book, reschedule, or cancel appointments with advisors in just a few taps. Keeping customers informed has never been easier.

• Loan applications and offers

Hassle-free loan applications

Applying for a loan shouldn’t feel like a marathon. RCS simplifies the process with interactive messages that guide customers through the application, offering real-time support and answers to their questions. The result? Reduced drop-off rates and satisfied customers.

Healthcare

4 RCS-powered solutions to step up healthcare communication

RCS lets providers send secure, real-time messages that help patients book appointments, connect with doctors, and manage their health effectively. It’s personal, friction-free, and designed for today’s patient expectations.

How RCS is transforming healthcare communication

Appointments and follow-up

• Seamless appointment management and follow-up

No more missed appointments or complicated booking processes with RCS. Give patients a real-time scheduling option, where they can book, reschedule, or cancel appointments with a few taps.

• Send a follow-up survey or reminders for aftercare

Send an interactive map with directions to the clinic, a follow-up survey, or reminders for aftercare, and use suggested reply buttons to let patients respond easily or get in touch with their provider for guidance.

• Prescription management, medication reminders and refills

Keeping patients on track with their prescriptions is crucial. RCS lets you send personalized medication reminders with refill options, instructions, and links to contact a healthcare provider if needed.

• Patient engagement and education

Keeping patients informed and engaged goes beyond appointments. RCS enables healthcare providers to send personalized wellness tips or lifestyle recommendations that make patients feel valued and supported and help them stay on top of their health. You can also add suggested action buttons to let patients connect with their provider to ask questions, all within the message. Medical procedures can be stressful, but RCS helps make the patient experience more personalized and empathetic. Sharing educational videos directly with patients can demystify upcoming procedures, reduce pre-appointment anxiety, and make them feel more supported.

Technology

4 ways tech companies use RCS to keep users coming back

Whether you want to simplify key processes or deliver crucial notifications and personalized updates, RCS brings a new dimension to customer communications for tech providers.

• Notifications – Reliable notifications that keep users hooked

Retaining users goes beyond delivering a great in-app experience. It’s also about building long-term trust and reliability at every step of the user journey. RCS enables app developers to send secure and timely notifications users can instantly trust thanks to branded messaging and verified sender profiles.

EasyPark Group uses Sinch RCS to deliver crucial notifications across various markets. For users without RCS-enabled devices, EasyPark uses SMS to ensure they also receive important notifications. What’s important, basic RCS messages are super easy to set up and maintain and created no friction for EasyPark or their users.

97% delivery rate
40% of messages sent via RCS in Germany
Millions of messages delivered

• Customer service and troubleshooting

Turn tech support into a differentiator and advantage. Tech support doesn’t have to be a negative experience – in fact, a strong support strategy is critical to keep customers happy. With RCS, customers can interact directly with AI-powered chatbots or agents to troubleshoot issues. Rich messaging speeds up resolution by enabling users to share screenshots, receive step-by-step instructions or video tutorials, access self-service options, and more – all without leaving the conversation thread.

• Updates and releases

RCS lets you deliver exciting announcements using demo videos, high-quality visuals, and carousels that showcase the benefits of your new features and add-ons. Add clickable “Try it now” buttons to drive immediate engagement and make conversions seamless.

• User education and guidance

Helping users navigate your app or platform easily builds loyalty from the start. You can use RCS to share explainer videos and interactive step-by-step tutorials directly to their message inboxes so they can make the most of your product from day one. With RCS you can set users up for success with interactive onboarding and tutorials.

Now that you’ve seen how businesses across various industries are keeping their users engaged, informed, safe, and happy with RCS, it’s your turn to get on board. Let’s help you turn every text into a memorable experience!