Comtrust – news

Warsaw, Helsinki, April 9th, 2015 Comtrust, the company specialized in solutions dedicated customer services and contact center, introduces next generation communications services in Poland delivered from the platform in Finland, which is based on Microsoft Lync. This is the result of the...

Comtrust – the SAP Contact Center specialized partner announced the signing of contract and implementation in the Hungarian Sole-Mizo Group Bonafarm. This is the first implementation of this solution on the food market in Central and Eastern Europe. The SAP implementation project for customer...

Together with SAP, we’d like to invite you for our seminar dedicated to customer relationship and sales management based on two integrated solutions – SAP Cloud for Customer and SAP Contact Center. The seminar will be held in the SAP Headquarter in Warsaw, September 23, 2014. During the meeting...

Waiting only a few seconds to connect with the infoline, dedicated agents adapted to the real needs of customers and – what is the most important – problems solved on the very first contact with the call center. It’s the latest trend in customer service designed by the biggest companies in the...

Proama introduces Skype as the new channel of communication with customers. Thanks to the contact center SAP BCM integration calls from Skype goes directly to Proama’s National Customer Service Division and are handled in the same way as traditional telephony contacts.  “Skype is a very popular...

Newspaper Rzeczpospolita – the interview conducted by Luke Dec with Maciej Ziemiański and Bartłomiej Mikołajczak from INEA about our SAP Contact Center implementation  Inea – the largest alternative telecommunications operator in the western part of Poland assumes doubling customers within five...