Certificate of Qualification – SAP-Qualified Partner-Packaged Solutions for Comtrust 1trust

Warsaw, March 27, 2023 – Comtrust, a trusted SAP’s CX partner, is pleased to announce that it has been awarded the SAP-Qualified Partner-Packaged Solution Certification for its 1trust package. 1trust offers omnichannel CRM and integrates three solutions: SAP Customer Experience core – SAP Sales & Service, Sinch / SAP Contact Center and AI bot. It is dedicated for companies that want to efficiently manage all sales and service processes and interactions across all communications channels enhanced by artificial intelligence.

If you want to expand your business, you need to offer perfect next-gen service and ensure excellent CX. Your customer service should be intelligent and equipped with AI features for smooth managing of repeating tasks, and give your support team the right tools to resolve all customers issues promptly in a shorter time. Very often new sales opportunities arise in customer care departments what directly affects to the entire company’s sales results. With the 1trust package organizations are able to cover every touchpoint in a customer service engagement and exceed customer expectations every time and sell more. Simple inquiries are manage by AI chatbot (Sinch Chatlayer), more complex inquiries are solved by humans. Service and sales teams work on SAP Sales & Service where all data is stored and they deliver consistent, contextual and relevant experiences. Additionally, SAP Sales & Service offers rich 360° customer view, advanced ticketing solution, sales lead management and lot of innovative tools, such as AI services. Companies can bring a consistent, unified service and sales experience for customers across all channels. Contact Center solution is embedded in CRM as a widget. Customers can seamlessly switch channels and service agents can respond on any channel within the context of previous conversations. Sales teams have a unified view of all your customer data across all touchpoints including interactions across various channels, past product purchases, open customer service tickets etc. 1trust crafts the ultimate experience for both – your customers and your employees, as well as increases customer loyalty.

Companies can take advantage of the whole integrated package (SAP Sales & Service Cloud, Sinch /SAP Contact Center and Sinch Chatlayer) or implement any of the components as a stand-alone solution. The package can be integrated with other SAP and non-SAP systems. Chatbots, Social Media, Voice and Massaging channels are part of the package. Additionally, the 1trust offers AI driven communication based on voice-enabled bots. Along with your growing needs the package can expand with voicebots and other SAP products – SAP S/4 Hana, Field Service Management, eCommerce, Marketing.

SAP Certified Partner Package Solution is an ideal Go To Market strategy for a specialised partner like Comtrust is and for companies looking for omnichannel CRM. The buying patterns have changed with the progression of social buying/selling what in turn requires partners and IT companies to be more agile and transparent in the message relayed to their target audience. SAP Certified Partner Package Solution helps any given customer understand the clear value proposition, deployment schedule and Pricing structure is invaluable.