Comtrust Enters European Markets

Comtrust – the Polish company specialized in SAP Business Communications Management  contact center solution, starts the year 2013 with implementations outside Poland. SAP BCM projects have just started in Hungary and Slovenia.

Comtrust implements and integrates SAP BCM with SAP CRM in Hungaropharma (the Hungarian pharmaceutical company) and with SAP I-SU in Energetika Lljubljana (the Slovenian energy company). Both projects, although carried outside the country are important for the Polish market. “Additional modules adapted to foreign customers needs, will also be available in Poland – says Piotr Pytlakowski, president Comtrust. Projects dedicated to personalized outbound campaigns are particularly interesting. The personalization is a response to changes in customers’ expectations and ways of building the customer relationship. “

Currently, the personalization in telesales and telemarketing campaigns is an important customer’s requirement. This means that the nearest future belongs to these solutions, which enable the use of advanced selecting methods corresponding to individual preferences of each customer.

Currently, integration between SAP BCM contact center suite and other SAP systems (ERP, CRM) becomes more and more popular around the world. SAP and its SAP BCM communications platform when integrated with the SAP CRM/ERP system, provides substantial functionality and business advantage to a purchasing client.Currently, integration between SAP BCM contact center suite and other SAP systems (ERP, CRM) becomes more and more popular around the world. SAP and its SAP BCM communications platform when integrated with the SAP CRM/ERP system, provides substantial functionality and business advantage to a purchasing client.The market confirms this trend. Currently integration between the SAP BCM contact center suite and other SAP systems (ERP, CRM) becomes more and more popular around the world. SAP and its SAP BCM communications platform when integrated with the SAP CRM/ERP system, provides substantial functionality and business advantage to a purchasing client. The homogeneous SAP environment also provides a cost benefit when considering the reduced IT overheads, and therefore cost involved in maintenance and support. Comtrust,  being an expert in the SAP BCM area, receives more and more cooperation requests and offers from customers from European Union countries. “Various organizations outside Poland come to us – says Piotr Pytlakowski. These are SAP partners, independent consultants, consulting companies and headhunters. I should admit that it is pride for us. It also means that our Polish consultants are respected abroad and our services guarantee the implementation success.”

Comtrust was established in connection with the SAP contact center offering in the Polish cloud (SaaS). In 2012, the company expanded its range solutions with Jacada and Collab. Comtrust’s offer currently fully meets all needs of the contact center market in Poland. It offers one of the leading contact center solutions, workforce management platform, video channels and solutions for smartphones and unifying agent desktop.