Comtrust introduces next generation communication services in Poland

Warsaw, Helsinki, April 9^th, 2015

Comtrust, the company specialized in solutions dedicated customer services and contact center, introduces next generation communications services in Poland delivered from the platform in Finland, which is based on Microsoft Lync. This is the result of the partnership agreement signed with Benemen, the provider of advanced cloud based communication solutions.

Most organisations today have a mix of different telecommunication solutions including PBX, call center, mobile phones, and unified communication software. For the most part these different solutions are isolated and not integrated. Integration is costly and the individual communication solutions do not deliver optimum value for the business. Providing all communication services from one cloud based platform addresses these challenges, increases their productivity and lowers their communication costs.

“The Benemen service provides users with much more than unified communications to meet business demands for communications in all areas.  The service integrates telecom networks, business systems, and communication platforms,” said Jouni Purontaus, CEO of Benemen. “This means full PBX & Call Centre Capability across all devices including fixed, mobile and Microsoft Lync.”

In the Benemen solution mobiles are an integral part of the service alongside other devices. And what is important and innovative – presence is unified but also enriched with call status and preferred routing options. The design ensures that calls always land at the best place or device and call routing is in real time based on users’ information. Call Recording is available across all devices.

“The one communication platform concept is really unique,” said Piotr Pytlakowski CEO of Comtrust. “It enables us to support our customers Fixed, Mobile and Unified Communication requirements with one solution with ever evolving features to meet modern Enterprise needs. Thanks to Benemen’s offer we will be able to deliver advanced communication solutions to our customers from the cloud simply and without the need for additional external software. Also very important issue is that the platform offers us and our future customers the chance to benefit from our experience in SAP implementations, where the priority is to build a homogeneous environment for telecommunications, databases and software. This experience we want to transfer to the Microsoft and Salesforce environment. We see in it new perspectives for our company, as well as new opportunities for customers. “- sums up Piotr Pytlakowski 

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About Comtrust

www.comtrust.pl
Comtrust is the software and telecommunication provider and partner of the leading systems and equipment vendors, including SAP and Microsoft. The company focuses on solutions dedicated sales, customer service, contact center and unified communications. Comtrust was established to introduce SAP Contact Center in the cloud. In 2012 the company expands its offer with Jacada and Collab solutions. Currently Comtrust’s offer fully covers all needs of customer service and call center in Poland. The company offers SAP software – CRM and Contact Center, WMF, unified agent desktop, video and mobile channels. With the partnership with Benemen Comtrust expands product portfolio with MS Lync and mobile communication. 

About Benemen

www.benemen.com

Benemen is a communication service provider head quartered in Finland. Since 2008 Benemen has delivered next generation communication solutions to domestic and international customers. Benemen delivers a single unified communication platform that can simplify the telecommunication challenges of companies, improve their productivity and lower their communication costs. Benemen’s communication platform delivers services that were previously only available to Fortune 500 companies to the SME market from the cloud.