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What you should know about omnichannel in e-commerce?
Omnichannel e-commerce is an omnichannel sales strategy in which all contact and sales channels are fully integrated, so the customer can freely move between different brand touchpoints, across digital and traditional channels – without losing the consistency of the shopping experience. Thanks to omnichannel, all data, preferences, and stages of each customer’s journey are individually monitored and recorded in the system.
Call Center System – What Is It and How Is It Used?
Today, a call center system is much more than just a tool for answering and placing calls. It’s an advanced platform that integrates intelligent call routing, artificial intelligence, business intelligence, and customer service process automation, helping businesses build better customer experiences and increase operational efficiency.
Omnichannel vs Multichannel —what’s the difference?
The terms omnichannel and multichannel involve engaging customers across multiple platforms, both in customer service and marketing. Despite being used interchangeably, not quite the same and there are a number of key differences between them: In a...
What is omnichannel marketing?
In its simplest terms, omnichannel marketing boils down to delivering a consistent customer experience anytime and anywhere, both online and offline. Therefore, the focus should be on connecting all channels used by the brand (email, app, internet, social media, in-store) to ensure a consistent brand image and customer experience everywhere, enabling seamless transitions between various touchpoints, and meeting customer needs at every stage of the customer journey
What is a chatbot and how does it work?
A chatbot is a computer programme designed to mimic written or spoken human conversation when engaging with users to help answer questions or solve problems. Chatbots write, speak and work.What is a chatbot? A chatbot is software that simulates...
Sinch Omnichannel Contact Center Out-of-the-Box Integration with CRM and ERP – Security, Stability, and Ready-Made Enterprise Connectors
Why do CIOs in retail and e-commerce choose Sinch Contact Pro? For IT Directors in retail, wholesale, or e-commerce companies, three key areas are crucial when implementing an omnichannel contact center: Seamless integration with existing CRM and...
Enterprise chatbots in customer service. How do they differ from regular chatbots, and who implements them in retail and e-commerce?
For customer service directors, customer service managers, and service managers in retail, wholesale, and e-commerce companies, chatbots are increasingly becoming the front line of customer service, automating work and executing processes, not just answering simple questions.
RCS inspiring use cases across industries
Poland welcomes RCS: the future of messaging is here! Comtrust offers RCS from Sinch, a leading RCS vendor that help businesses connect with their customers so they can keep them engaged, informed, safe, and happy – no matter the industry. Here are...
TRANSFORMING CUSTOMER SERVICE WITH ARTIFICIAL INTELLIGENCE
How to implement artificial intelligence? What functions can artificial intelligence perform? What's new in artificial intelligence? Wherever your organization is in its AI adoption journey, answer some questions and learn more about how AI can...
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