Comtrust – news

Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s “add-on” and provides deep insight into implementation of customer service procedures and processes, provides better assessment of agents’ work and their productivity. For years, call...

In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business Objects WebIntelligence and Microsoft Reporting Services reporting tools....

Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR. Each organization becoming compliant to GDPR has to increase spending on personal data protection and data security....

Nordkalk completed the implementation of BeneCloud unified communication and connected into one system five Polish locations including production plants, mines and offices. Finnish Benemen is the system supplier and implemented it together with Benemen Poland and its partner Comtrust. The...

Test passed successfully! Comtrust integrated ATP-VoIP phone with Benemen unified communications and Skype for business. ATP-VoIP is made by Telkom-Telos in Poland. Comtrust completed tests for its customer Paroc. Paroc Group is an international stone wool insulation producer. Paroc’s head office...

Comtrust introduces enterprise ready CTI integration adapters. Having SAP, Microsoft, Salesforce or other CRM / ERP business applications companies can use out of the box adapters and seamlessly integrate those systems with telecommunication infrastructure. Adapters connect systems and...