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Customised CTI adapters

Aug 22, 2017 | Press Release

Comtrust introduces enterprise ready CTI integration adapters. Having SAP, Microsoft, Salesforce or other CRM / ERP business applications companies can use out of the box adapters and seamlessly integrate those systems with telecommunication infrastructure.

Adapters connect systems and applications. The efficient and reliable data exchange between IT systems is important, especially if you provide sophisticated and complex customer service. Integrated IT systems where data and events are exchanged in the real time are critical (like in call center, e-commerce, retail).

Connectors for CTI are specific examples because they combine very different technologies. They have to work effectively in the most sensitive customer touchpoints.

Comtrust develops such highly complex adapters. They allow for the integration of business systems, communication and databases. “On  our long-standing experience we decided to develop our own adapters, said Piotr Pytlakowski, CEO Comtrust. They are reliably, tested by hundreds of users in different environments and technologies. What is also important our connectors are cheaper than others.”

Comtrust’s connectors are customised for on-premise and cloud solutions and integrate various systems and terminals.

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