Comtrust implements SAP Contact Center in Hungarian Ministry

Aug 27, 2015 | Press Release

Warsaw, Budapest – August, 27th, 2015 Comtrust announces signing the agreement with SAP Hungary for the implementation of SAP Contact Center software in the Hungarian Ministry of Defence.

The SAP Contact Center implementation project includes call center and IVR functionality. The system will be integrated with Interaction Center in SAP CRM. The SAP Contact Center project what Comtrust is responsible for is a part of SAP’s systems implementation.

SAP Contact Center formerly known as SAP Business Communications Management (SAP BCM) belongs to the new generation IP-based communications systems – combines functions of call and contact center and enterprise telephony. It is dedicated to customer service, sales and call centers. It enables companies to improve contact center effectiveness and reduce costs through an all-software, IP-based communications solution. With the system, companies can easily integrate communications directly into business processes and applications, reducing needless delays and improving the efficiency of customer service. With SAP Contact Center software organizations can improve resource coordination and performance, more easily leverage the expertise of resources throughout the organization and monitor customer-facing operations in real time, resulting in significant improvements to internal performance across multiple locations and communications channels. The SAP Contact Center implementation lower cost of customer service, sales and reduce TCO.


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