What is Sinch and how improves your communication

Sinch is pioneering the way the world communicates, helping people and businesses build stronger connections and paving the way for what’s next in cloud communications. Connecting people and businesses in today’s digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use.

Sinch is a Swedish-based company providing a leading cloud communications platform that connects businesses with their customers through mobile messaging, voice, and video, enabling personalized customer engagement and user verification. The platform serves over 175,000 businesses globally, including major tech companies like Google and Uber, by leveraging its network of mobile operators.

Sinch helps you create meaningful customer connections

Messaging

Build flawless mobile experiences with solutions for SMS, MMS, RCS, and all the leading messaging apps. Sinch’s direct operator connections ensure your messages get delivered timely and securely, every time. Sinch MessageMedia connects you with your customers via SMS, WhatsApp, Messenger, and more — all with a single inbox.

Voice

With Sinch you give customers easy and reliable options to reach you with scalable toll-free numbers and service or a local presence in multiple markets.

Email

Make transactional and marketing email comms a breeze with our powerful, intuitive email solutions.

Sinch AI

Sinch integrates artificial intelligence into its platform to enhance connectivity and communication capabilities. Embrace disruption with confidence. Scale personalized conversations, automate content creation, enable advanced message analysis, and more.

sinch pomaga firmom komunikowac sie z klientami na calym swiecie

Chatbot & voicebot Sinch Chatlayer

Chatbots and voicebots are becoming essential tools in modern customer service, seamlessly integrating with omnichannel contact center. In Poland, two solutions from Sinch are gaining particular traction: Sinch Contact Pro, a comprehensive contact center system, and Sinch Chatlayer, a platform for building AI-driven chat and voicebots.

Conversation API

Keep things simple and connect multiple messaging channels with one integration for a seamless omnichannel messaging experience.

Omnichannel contact center

With Sinch Contact Pro you can deliver a unified customer service experience across voice, video, chat, messaging, and email with our all-in-one cloud, on-prem and hybrid contact center solution.

Verification tools

Enhance app security with purpose-built verification solutions designed to reduce costs, improve user experience, and increase conversions. The most popular services like user verification (e.g., for account access) and security features to protect against fraud. lash call, SMS, data, or phone call verification — they’re all available through a single API!

How does Sinch improve your communication?

Customer Engagement:

Provides tools for businesses to communicate omnichannel, send personalized messages, deliver updates, and engage with customers across multiple channels to enhance customer experiences.

APIs and Tools:

Provides an advanced and secure AI-infused Super Network, APIs, and applications to facilitate reliable and secure customer connections.

Sinch Global Super Network

Sinch connects businesses to mobile phones worldwide, allowing them to reach nearly anyone on the planet, powering over 900 billion engagements per year.

Omnichannel Campaigns:

Enables businesses to create comprehensive communication strategies across various digital channels.

Sinc helps businesses drive differentiation through meaningful connections. Sinch does this by providing agile, flexible solutions that make the complex simple and empower our customers to build the right experiences for their customers, as explained below by Jan Jedrzejowicz, Director of Product – Google Messages.

The Sinch journey: From SMS aggregator to global CPaaS leader

Back in 2008, Sinch’s founders set out to transform customer communications and make it a “sinch” for businesses to connect with their customers. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe. In fact, independent analysts say Sinch is a CPaaS leader! It ensures end-to-end security and compliance – GDPR and HIPAA compliant, MEF Code of Conduct approved, and certified for ISO27001, ISO9001, PCI DSS, and SOC I & II.

FAQ

What is Sinch's vision?

Sinch’s vision is to connect every business with every customer, everywhere in the world. As the intelligent communications infrastructure for the AI era, Sinch powers over 900 billion customer interactions annually for more than 200,000 customers globally. Leading global enterprises and AI innovators rely on Sinch to strengthen customer relationships and deliver seamless experiences across messaging, email, and voice.

Is Sinch a publicly traded company?

Profitable since its founding in 2008, Sinch generated net sales of USD 3 billion (SEK27 billion) in 2025 and has over 4,000 Sinchers in 59 countries, with headquarters in Stockholm. Sinch is listed on Nasdaq Stockholm (XSTO: SINCH).

What does Sinch offer?

Sinch helps businesses communicate with their customers over digital channels across the globe, at scale. Whether you have received an email when your package ships, a text with a verification code or are calling customer service, there is a good chance Sinch powers that interaction.