by weronika | May 15, 2026 | Blog_en
Omnichannel vs Multichannel —what’s the difference? The terms omnichannel and multichannel involve engaging customers across multiple platforms, both in customer service and marketing. Despite being used interchangeably, not quite the same and there are a number of...
by weronika | May 15, 2026 | Bez kategorii, Blog_en
What is omnichannel marketing? In its simplest terms, omnichannel marketing boils down to delivering a consistent customer experience anytime and anywhere, both online and offline. Therefore, the focus should be on connecting all channels used by the brand (email,...
by weronika | Apr 23, 2026 | Blog_en
What is a chatbot and how does it work? A chatbot is a computer programme designed to mimic written or spoken human conversation when engaging with users to help answer questions or solve problems. Chatbots write, speak and work. What is a chatbot? A chatbot is...
by weronika | Feb 11, 2026 | Blog_en
Sinch Omnichannel Contact Center Out-of-the-Box Integration with CRM and ERP – Security, Stability, and Ready-Made Enterprise Connectors Why do CIOs in retail and e-commerce choose Sinch Contact Pro? For IT Directors in retail, wholesale, or e-commerce companies,...
by weronika | Feb 9, 2026 | Blog_en
Enterprise chatbots in customer service. How do they differ from regular chatbots, and who implements them in retail and e-commerce? For customer service directors, customer service managers, and service managers in retail, wholesale, and e-commerce companies,...
by weronika | Nov 17, 2025 | Blog_en
RCS inspiring use cases across industries Poland welcomes RCS: the future of messaging is here! Comtrust offers RCS from Sinch, a leading RCS vendor that help businesses connect with their customers so they can keep them engaged, informed, safe, and happy – no matter...
