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78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of customer journeys Companies...

SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between  “gamifying” and customer experience? Gamifying...

SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that repeat the same mistakes...

May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and contact time,...

Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer reaches the right person – no matter where the...

Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to this offer Microsoft customers can take advantages from...

Following Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync (Skype for Business) journey within their business. He described the...

We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the first integration of SAP BCM...

COMTRUST implements SAP Contact Center for e-commerce. First impressions? Moving sales to the virtual world companies move there a high level of service and take care of excellent customer experience. They know that the Internet is a very important...