by weronika | Mar 12, 2019 | Press Release
Comtrust Screen Capture quality monitoring across all channels Comtrust extends SAP Contact Center functionality with screen recording. Screen Capture is the latest Comtrust’s “add-on” and provides deep insight into implementation of customer service procedures and...
by weronika | Mar 3, 2019 | Blog_en
Analysis of emotions and data is the future SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that...
by weronika | Dec 6, 2018 | Press Release
SAP Contact Center and Business Intelligence In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business...
by weronika | Nov 7, 2018 | Blog_en
Utility delights its customers May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and...
by weronika | Apr 14, 2018 | Blog_en
Use your contact center to build a better customer experience Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer...
