Digital transformation at Kospel

Digital transformation at Kospel Kospel is launching a digital transformation project as part of its contract with Comtrust to supply and implement SAP solutions. The project addresses several business areas, the key ones being sales, customer service and service and...
Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between  “gamifying” and customer...

Intelligent cyberagent from Comtrust

Intelligent cyberagent from Comtrust Comtrust introduces a cyberagent. How they did it? By enhancing SAP Conversational AI functionality from a chatbot to a voicebot. From now on, SAP intelligent bot which chats with customers is also able to talk to them by phone,...