by weronika | Dec 6, 2018 | Press Release
SAP Contact Center and Business Intelligence In response to growing demand from customer service for analytics SAP Contact Center introduces SAP Business Objects – the advanced Business Intelligence Platform. Out-of-the-box reports are provided with both SAP Business...
by weronika | Nov 7, 2018 | Blog_en
Utility delights its customers May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and...
by weronika | Apr 14, 2018 | Blog_en
Use your contact center to build a better customer experience Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer...
by weronika | Mar 13, 2018 | Press Release
Is SAP Contact Center GDPR compliant? Comtrust remends of the deadline for adapting organizations and IT systems to GDPR requirements and informs about new functionalities that SAP Center Center introduces due to GDPR. Each organization becoming compliant to GDPR has...
by weronika | Feb 13, 2018 | Press Release
Nordkalk integrates communication of the production plants, mines and offices Nordkalk completed the implementation of BeneCloud unified communication and connected into one system five Polish locations including production plants, mines and offices. Finnish Benemen...
