by weronika | Aug 18, 2015 | Blog_en
Will ‘the cloud’ take over the contact centre market? According to Managed Service Providers Biz, by the year 2014 over 70 per cent of the contact center systems will have been based in the cloud. In this estimates, Darren Pine indicates that running an on-demand...
by weronika | Nov 6, 2014 | Blog_en
To invest or not to invest in Workforce Management Do you have any advanced tools for scheduling and staff management? Is it worth to invest in WFM or better to do these tasks manually? Which option is cost effective in the long term? Here are some practical tips for...
by weronika | Jun 25, 2014 | Blog_en
Intelligent outbound forecasting WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center, but also for telesales and telemarketing planning and management. Do we use the same algorithms to inbound and outbound?...
by weronika | May 10, 2013 | Blog_en
WFM Academy – Contact Center for advanced managers WFM is a customer-managed-method Today’s business is connected mainly with … gaining customers: new and existing ones. Therefore, companies always work on better service levels, their customers satisfaction and...
by weronika | Mar 3, 2013 | Blog_en
SAP Quality Awards Each year, SAP presents the SAP Quality Awards for Europe, the Middle East and Africa to recognize customers who have achieved excellence in planning and executing their SAP projects and programs, delivering significant value to their organizations....
