GPT-4 is here! This is what it can do

GPT-4 is here! This is what it can do

GPT-4 is here! This is what it can do The latest GPT version is out: GPT-4! Find out what it can do, what companies are doing with it, and why it’s still not 100% safe to use. OpenAI just launched their latest GPT version, GPT-4. Experts agree that it’s...
SAP Customer Experience — the Future of CRM

SAP Customer Experience — the Future of CRM

SAP Customer Experience — the Future of CRM With the SAP Customer Experience (CX) suite you can address all aspects of your business activities, get a 360-degree customer’s view and offer excellent customer experience. SAP Customer Experience is the new-gen CRM suite...
Contact Centers: The Last Line of Defense

Contact Centers: The Last Line of Defense

Contact Centers: The Last Line of Defense 78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of...
Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience

Gamifying in SAP Customer Experience SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between  “gamifying” and customer...