by weronika | May 19, 2021 | Blog_en
Contact Centers: The Last Line of Defense 78% of consumers permanently change how they feel about a company based on a single interaction with the contact center, according to this Qualtrics study of 2,000+ consumers, 100+ contact center agents and thousands of...
by weronika | Oct 8, 2020 | Blog_en
Gamifying in SAP Customer Experience SAP Service Cloud is one of SAP Customer Experience clouds which is dedicated to customer service. One of its innovative area is motivating agents by “gamifying”. Where is the relationship between “gamifying” and customer...
by weronika | Mar 3, 2019 | Blog_en
Analysis of emotions and data is the future SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that...
by weronika | Nov 7, 2018 | Blog_en
Utility delights its customers May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and...
by weronika | Apr 14, 2018 | Blog_en
Use your contact center to build a better customer experience Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer...
by weronika | Jul 10, 2017 | Blog_en
BENEMEN & MSD CRM INTEGRATION Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to this offer Microsoft customers can take...
