by weronika | Apr 14, 2018 | Blog_en
Use your contact center to build a better customer experience Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer...
by weronika | Jul 10, 2017 | Blog_en
BENEMEN & MSD CRM INTEGRATION Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to this offer Microsoft customers can take...
by weronika | Feb 12, 2017 | Blog_en
How Unified Communications can transform your business Following Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync (Skype for Business) journey within...
by weronika | Mar 9, 2016 | Blog_en
SAP Contact Center – New Quality for Utilities We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the...
by weronika | Dec 4, 2015 | Blog_en
Customer service in e-commerce COMTRUST implements SAP Contact Center for e-commerce. First impressions? Moving sales to the virtual world companies move there a high level of service and take care of excellent customer experience. They know that the Internet is a...
by weronika | Aug 18, 2015 | Blog_en
Will ‘the cloud’ take over the contact centre market? According to Managed Service Providers Biz, by the year 2014 over 70 per cent of the contact center systems will have been based in the cloud. In this estimates, Darren Pine indicates that running an on-demand...
