by weronika | Mar 3, 2019 | Blog_en
Analysis of emotions and data is the future SAP Customer Experience research shows that Poles rarely forgive poor customer service. 73% of us are willing to ditch a brand if the service is companies respond to queries too slowly, almost one in two – ditch those that...
by weronika | Nov 7, 2018 | Blog_en
Utility delights its customers May utilities delight customers? Yes, of course! Here are some tips how the utilities industry improves customer service to build positive customer experience and thus counteract their escape. Shorten customer service time Service and...
by weronika | Apr 14, 2018 | Blog_en
Use your contact center to build a better customer experience Engage your customers across all points of contact To build customer loyalty and satisfaction, you have to create a positive experience across all touch points. The goal is to make sure your customer...
by weronika | Jul 10, 2017 | Blog_en
BENEMEN & MSD CRM INTEGRATION Comtrust introduces Benemen, the newest telecommunications and call center solution based on Skype-for-Business (MS Lync). It is fully integrated with Microsoft Dynamics CRM. Thanks to this offer Microsoft customers can take...
by weronika | Feb 12, 2017 | Blog_en
How Unified Communications can transform your business Following Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync (Skype for Business) journey within...
by weronika | Mar 9, 2016 | Blog_en
SAP Contact Center – New Quality for Utilities We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the...
