by weronika | Feb 12, 2017 | Blog_en
How Unified Communications can transform your business Following Dave Clarke from Benemen UK, at the recent Future Decoded Event with Microsoft in London Jamie Wheeldon of Schroders delivered a fascinating success story on the Lync (Skype for Business) journey within...
by weronika | Mar 9, 2016 | Blog_en
SAP Contact Center – New Quality for Utilities We have completed the implementation of SAP Business Communications Management contact centre at Eszakdunantuli Vizmu (EDV): a water and sewerage company, which provides their services in north-west Hungary. It was the...
by weronika | Dec 4, 2015 | Blog_en
Customer service in e-commerce COMTRUST implements SAP Contact Center for e-commerce. First impressions? Moving sales to the virtual world companies move there a high level of service and take care of excellent customer experience. They know that the Internet is a...
by weronika | Aug 18, 2015 | Blog_en
Will ‘the cloud’ take over the contact centre market? According to Managed Service Providers Biz, by the year 2014 over 70 per cent of the contact center systems will have been based in the cloud. In this estimates, Darren Pine indicates that running an on-demand...
by weronika | Nov 6, 2014 | Blog_en
To invest or not to invest in Workforce Management Do you have any advanced tools for scheduling and staff management? Is it worth to invest in WFM or better to do these tasks manually? Which option is cost effective in the long term? Here are some practical tips for...
by weronika | Jun 25, 2014 | Blog_en
Intelligent outbound forecasting WorkForce Management applications are useful tools not only for scheduling inbound operations in contact center, but also for telesales and telemarketing planning and management. Do we use the same algorithms to inbound and outbound?...
